Senior Billing & Invoicing Specialist

FedEx; Galeras; On-site; MXN 180,000 - 240,000; Full time

Job summary

FedEx seeks a Billing Clerk in Querétaro to perform administrative tasks and coordinate front-line billing activities. The role involves data entry, invoicing, and local customer service, with most time spent on office-based duties. Lead roles may handle escalated issues and process improvements.

Minimum requirements include a high school diploma and 3 years in Billing or Accounts Receivable (or 18 months as Billing Clerk). Fluent English is required.

Qualifications

• Excellent customer service and communications skills (oral and written).
• Clear and articulate speaking voice.
• Light typing (35 WPM) and experience operating a CRT.
• Word-processing and Spreadsheets experience a plus.
• Fluent in English.

Responsibilities

• Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.
• Monitors batches of airway bills; ensures duties and tax paperwork are submitted for invoicing.
• Issues credits/debits to customer accounts as warranted.
• Maintains updated records of invoice registers, duties, taxes, airway bills and files.
• Prepares cash receipts and bank deposits.
• Ensures 100% daily billing (internal FedEx-BSO).
• Generates reports for billing collection and daily reimbursement.
• May perform other duties as assigned.

Skills

Excellent customer service

Communications skills

Clear speaking voice

Light typing 35 WPM

Word processing

Spreadsheets

Fluent in English

Education

High School Degree/Equivalent

Job description

FedEx seeks a Billing Clerk in Querétaro to perform administrative tasks and coordinate front-line billing activities. The role involves data entry, invoicing, and local customer service, with most time spent on office-based duties. Lead roles may handle escalated issues and process improvements.

Minimum requirements include a high school diploma and 3 years in Billing or Accounts Receivable (or 18 months as Billing Clerk). Fluent English is required.