LM236: Sr Invoicing Agent

FedEx; Galeras; On-site; MXN 180,000 - 240,000; Full time

Job summary

FedEx seeks a Billing Clerk in Querétaro to perform administrative tasks and coordinate front-line billing activities. The role involves data entry, invoicing, and local customer service, with most time spent on office-based duties. Lead roles may handle escalated issues and process improvements.

Minimum requirements include a high school diploma and 3 years in Billing or Accounts Receivable (or 18 months as Billing Clerk). Fluent English is required.

Qualifications

• Excellent customer service and communications skills (oral and written).
• Clear and articulate speaking voice.
• Light typing (35 WPM) and experience operating a CRT.
• Word-processing and Spreadsheets experience a plus.
• Fluent in English.

Responsibilities

• Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.
• Monitors batches of airway bills; ensures duties and tax paperwork are submitted for invoicing.
• Issues credits/debits to customer accounts as warranted.
• Maintains updated records of invoice registers, duties, taxes, airway bills and files.
• Prepares cash receipts and bank deposits.
• Ensures 100% daily billing (internal FedEx-BSO).
• Generates reports for billing collection and daily reimbursement.
• May perform other duties as assigned.

Skills

Excellent customer service

Communications skills

Clear speaking voice

Light typing 35 WPM

Word processing

Spreadsheets

Fluent in English

Education

High School Degree/Equivalent

Job description

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

Lead or senior levels of these positions may:

• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedures.

General Job Description: Under limited supervision perform the following activities:

• Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.
• Monitors that batches of airway bills are manifested, and duty and tax paperwork are submitted for invoicing in a timely manner.
• Issue credits/debits to customer accounts as warranted.
• Maintains management and related departments updated on new, crucial and recurring problems.
• Verifies accuracy of customer invoices and mails them out.
• Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork.
• Prepares cash receipts and bank deposits.
• Ensures 100% daily billing (internal FedEx-Bso).
• Generates reporter for daily reimbursement to FedEx internal AA.Generate RODr reports. Generate reports for billing collection BSO same day collection,
• Application collections system ORACLEAR.GCCS application.
• May be required to perform other duties as assigned

Minimum Requirements: Minimum Education:

• High School Degree/Equivalent.

Minimum Experience:

• Three (3) years experience in Billing or Accounts Receivable and/or 18 months experience as a Billing Clerk.

Minimum Required Skills:

• Excellent customer service and communications skills (oral and written).
• Clear and articulate speaking voice.
• Light typing (35 WPM) and experience operating a CRT.
• Word-processing and Spreadsheets experience a plus.
• Fluent in English.

FedEx está comprometido con un lugar de trabajo diverso e inclusivo.

FedEx es un empleador que ofrece igualdad de oportunidades y no discrimina por motivos de raza, color, religión, ciudadanía, información genética, edad, sexo, embarazo, discapacidad, orientación sexual, identidad de género, expresión de género, estado civil, servicio militar o cualquier otra condición protegida por las leyes locales

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.

FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune's World Most Admired Companies (14th)
• 2019 Fortune's Best Places to Work (15th)
• 2019 Forbes's One of the "Best Employers for Diversity"
• 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.