Senior Applications Support Lead

Citi; Estado de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Citi is seeking a Senior Applications Support Analyst in Mexico (Estado de México) to provide technical and business support for Citi applications, ensuring stability and efficiency in daily operations.

You will leverage 5–8 years of experience in application support, strong analytical and communication skills, and the ability to mentor teammates while coordinating with global technology teams.

Formación

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholde

Responsabilidades

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and elevate to business and technology management in a timely manner.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.

Conocimientos

Analytical skills

Communication skills

Leadership

Problem solving

Coaching/mentoring

Cross-functional collaboration

Application Support experience

Documentation/record-keeping

Time management/organization

Stakeholder communication

Educación

Bachelor's degree or equivalent

Descripción del empleo

Citi is seeking a Senior Applications Support Analyst in Mexico (Estado de México) to provide technical and business support for Citi applications, ensuring stability and efficiency in daily operations.

You will leverage 5–8 years of experience in application support, strong analytical and communication skills, and the ability to mentor teammates while coordinating with global technology teams.