Hybrid Applications Support Analyst – Growth & Impact

Citibank (Switzerland) AG; Ciudad de México; Híbrido; Confidencial; Jornada completa

Descripción de la vacante

Citigroup is seeking an Applications Support Analyst in a hybrid Mexico City role. You will provide technical and business support for Citi applications, translating stakeholder questions into practical resolutions and coordinating with technology partners for long-term fixes.

You will participate in disaster recovery testing, application releases, and post-release validation while maintaining supporting documentation and ensuring risk is managed in a controlled manner.

Formación

• 2-5 years experience in apps/support or related field.
• Basic knowledge of apps support procedures and other technical areas.
• Participation in some process improvements.
• Basic business knowledge/understanding of financial markets and products.

Responsabilidades

• Provide technical and business support for Citi applications.
• Field issues and queries from stakeholders with short-term resolutions.
• Coordinate with technology partners for long-term remediation.
• Develop and maintain technical support documentation.
• Participate in application releases and post-release checks.
• Assist in disaster recovery testing and risk analysis.

Conocimientos

Customer service

Communication

Interpersonal skills

Analytical thinking

Educación

Bachelor’s/University degree

Herramientas

Problem management tools

Descripción del empleo

Citigroup is seeking an Applications Support Analyst in a hybrid Mexico City role. You will provide technical and business support for Citi applications, translating stakeholder questions into practical resolutions and coordinating with technology partners for long-term fixes.

You will participate in disaster recovery testing, application releases, and post-release validation while maintaining supporting documentation and ensuring risk is managed in a controlled manner.