Senior Apps Support & Reliability Lead

Citi; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Citi in Mexico City is seeking a seasoned Apps Support Senior Analyst to provide technical and business support for Citi applications, ensuring stability and efficiency across the production environment.

The role requires 5-8 years in application support, strong analytical and communication skills, and the ability to coordinate with cross-functional teams to address issues and drive improvements.

Formación

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communications including ability to explain technical issues to non-IT staff.

Responsabilidades

• Provides technical and business support for Citi applications, driving stability and efficiency.
• Maintains production applications and their operating environments to meet SLAs.
• Manages and supports applications, ensuring stability, quality, and functionality.
• Performs start-of-day checks, monitoring, and regional handover.
• Participates in application releases from development to production and post-implementation review.

Conocimientos

Application support

Analytical skills

Communication

Problem solving

Team leadership

Mentoring

Educación

Bachelor’s degree or equivalent

Herramientas

Problem management tools

Descripción del empleo

Citi in Mexico City is seeking a seasoned Apps Support Senior Analyst to provide technical and business support for Citi applications, ensuring stability and efficiency across the production environment.

The role requires 5-8 years in application support, strong analytical and communication skills, and the ability to coordinate with cross-functional teams to address issues and drive improvements.