Applications Support Specialist (Intermediate)

Aplaro Ltd; Ciudad de México; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Citigroup in Mexico City seeks an Apps Support Intermediate Analyst to provide technical and business support for Citi applications. You will field user queries, coordinate with technology partners for long-term fixes, and participate in releases from development to production, ensuring documentation and risk considerations are addressed.

The role requires 2-5 years in apps support, basic knowledge of procedures, and strong communication skills.

Formación

• 2-5 years experience in apps support or related field.
• Basic knowledge of apps support procedures and related technical areas.
• Participation in process improvements and standardization efforts.
• Business knowledge of financial markets and products.

Responsabilidades

• Provides technical and business support for Citi applications.
• Fields issues and queries from stakeholders and coordinates with technology partners for remediation.
• Develops understanding of how apps support areas integrate to achieve business goals.
• Acts as liaison between users, traders, internal tech groups and vendors.
• Participates in application releases from development to production, including post-release checks.
• Develops and maintains technical support documentation.
• Assesses risk and ensures compliance with policies and regulations.

Conocimientos

Analytical thinking

Communication skills

Problem solving

Team collaboration

Attention to detail

English communication

Educación

Bachelor’s degree in technology

Bachelor’s/University degree or equivalent experience

Herramientas

Issue tracking tools

Disaster recovery testing

Descripción del empleo

Citigroup in Mexico City seeks an Apps Support Intermediate Analyst to provide technical and business support for Citi applications. You will field user queries, coordinate with technology partners for long-term fixes, and participate in releases from development to production, ensuring documentation and risk considerations are addressed.

The role requires 2-5 years in apps support, basic knowledge of procedures, and strong communication skills.