Application Support Analyst: Drive Stability & Quality

Citigroup Inc.; Ciudad de México; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Citigroup Inc. in Mexico City is seeking an Apps Support Intmd Analyst to join the Technology team on a full-time basis. You will provide technical and business support for Citi applications, field issues, and coordinate with technology partners for long-term remediation.

The role requires 2-5 years in apps support, basic knowledge of financial markets, strong communication, and ability to work with stakeholders. A Bachelor's degree is required; AI tools for support activities are noted.

Formación

• 2-5 years experience in applications support.
• Basic knowledge of apps support procedures and other technical areas.
• Participation in some process improvements.
• Interest in standardization of procedures and practices.
• Basic knowledge of financial markets and products.
• Knowledge/ experience of problem management tools.
• Understanding of how sub-function integrates within the function and commercial awareness.
• Developed communication and diplomacy skills to persuade and influence.
• Good customer service, communication and interpersonal skills.
• Knowledge of issue tracking and reporting using tools.
• Ability to plan and organize workload and communicate with relevant stakeholders.

Responsabilidades

• Provides technical and business support for Citi applications.
• Fields issues and queries from stakeholders with short-term resolutions.
• Develops understanding of how apps support integrate to achieve business goals.
• Act as liaison between users/traders and internal technology groups.
• Participates in disaster recovery testing.
• Participates in application releases from development to production.
• Performs post-release checkouts and maintains support documentation.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Escalates and reports control issues with transparency.
• Owns support project items covering Stability, Efficiency, and Effectiveness.

Conocimientos

Apps support procedures

Stakeholder coordination

Analytical thinking

Problem management tools

Communication skills

Risk analysis

Team collaboration

Business acumen

Knowledge of financial markets

Documentation

Educación

Bachelor’s/University degree or equivalent experience

AI tools for support

Herramientas

Issue tracking tools

ITIL knowledge

Disaster recovery familiarity

Descripción del empleo

Citigroup Inc. in Mexico City is seeking an Apps Support Intmd Analyst to join the Technology team on a full-time basis. You will provide technical and business support for Citi applications, field issues, and coordinate with technology partners for long-term remediation.

The role requires 2-5 years in apps support, basic knowledge of financial markets, strong communication, and ability to work with stakeholders. A Bachelor's degree is required; AI tools for support activities are noted.