Senior Applications Support Lead

Citigroup; Ciudad de México; On-site; MXN 400,000 - 640,000; Full time

Job summary

Citigroup in Mexico City is seeking a Senior Applications Support Analyst to provide technical and business support for Citi applications, drive stability and efficiency, and mentor junior team members.

The role requires 5–8 years in application support, knowledge of databases and operating systems, and strong written and verbal communication to coordinate with traders and technology teams.

Qualifications

• 5-8 years experience in an Application Support role.

Responsibilities

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations.
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used.
• Assess risk and impact of production issues and escape to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly.
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Application Support

Programming languages

Communication skills

Analytical skills

Issue tracking tools

Problem management tools

Team leadership

Workload planning

Education

Bachelor’s degree

Fluent English

Linux

Unix

SQL

Oracle Database

Tools

Oracle Database

Linux

Unix

Job description

Citigroup in Mexico City is seeking a Senior Applications Support Analyst to provide technical and business support for Citi applications, drive stability and efficiency, and mentor junior team members.

The role requires 5–8 years in application support, knowledge of databases and operating systems, and strong written and verbal communication to coordinate with traders and technology teams.