L2 Banking App Support Analyst — Hybrid & Growth

Citigroup; Xico; Hybrid; MXN 360,000 - 480,000; Full time

Job summary

Citigroup in Veracruz, Mexico, is seeking an Application Support Analyst to deliver reliable L2 support for critical banking applications. You will resolve incidents, coordinate remediation with technology partners, and ensure system stability while collaborating with development and infrastructure teams.

The role requires hands-on Linux/Unix/SQL/Mainframe/Oracle experience, ITIL-aligned processes, and strong English communication.

Qualifications

• 3+ years of experience in application support in banking/finance, L2 level.
• Hands-on with Linux, Unix, SQL, Mainframe and Oracle Database in production.
• Experience with incident and problem management per ITIL.
• Ability to analyze complex data sources and communicate findings clearly to stakeholders.
• Advanced English proficiency in speaking and writing.
• Ability to plan, prioritize and manage workload across concurrent issues.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Deliver L2 application support for banking systems, resolving incidents and coordinating remediation with relevant technology partners.
• Manage the full incident and problem lifecycle using structured management tools, ensuring timely resolution, accurate tracking, and stakeholder reporting.
• Act as the primary liaison between business users and internal technology teams and vendors, translating technical findings into clear communications.
• Coordinate post-release validation checks after deployments and infrastructure updates to confirm system integrity and performance.
• Analyze applications to identify risks, vulnerabilities, and security issues with remediation recommendations.
• Collaborate with development colleagues to prioritize bug fixes and align on technical requirements by business impact.
• Develop and maintain technical support documentation for the wider support team.
• Participate in disaster recovery assessments and stability initiatives within the application support function.

Skills

Linux

Unix

SQL

Mainframe

Oracle Database

ITIL practices

English proficiency

Stakeholder communication

Independent workload management

Education

Bachelor's degree or equivalent professional experience

Job description

Citigroup in Veracruz, Mexico, is seeking an Application Support Analyst to deliver reliable L2 support for critical banking applications. You will resolve incidents, coordinate remediation with technology partners, and ensure system stability while collaborating with development and infrastructure teams.

The role requires hands-on Linux/Unix/SQL/Mainframe/Oracle experience, ITIL-aligned processes, and strong English communication.