Apps Support Analyst 1 - C09 - Ciudad De Mexico

Citi; Ciudad de México; On-site; MXN 300,000 - 420,000; Full time

Job summary

Citi in Mexico City is seeking an Apps Support Analyst 1 trainee to support and enhance existing applications within the technology group. You will analyze system logic, document requirements, and collaborate with development and production teams while learning standard procedures and applying risk-aware judgment.

The role emphasizes analytical problem solving, basic OS and server infrastructure knowledge, and strong communication with cross-functional teams.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• Experience or interest in apps support and procedures.
• Analytical and troubleshooting skills.
• Intermediate-to-high Excel skills are mandatory.
• Familiarity with banking applications and server infrastructure.
• Strong interpersonal and communication abilities.

Responsibilities

• Maintain and enhance existing applications and their operating environments.
• Analyze system logic and recommend enhancements or fixes.
• Document requirements through fact finding.
• Collaborate with development and production support teams.
• Assess risk and ensure compliance with laws and Citi policies.
• Perform other duties as assigned.

Skills

Analytical skills

Troubleshooting

Team collaboration

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Excel

Job description

The Apps Support Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities

• The Applications Support Analyst is responsible having good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain and enhance existing applications and their operating environments.
• Analyzes existing system logic and recommends enhancements or fixes.
• Conducts fact finding and documents requirements.
• Partners with appropriate development and production support areas.
• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
• Has limited but direct impact on the business through quality of activities provided; area of impact is limited to the job holder.
• Exchanges ideas and information in a concise and logical manner.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Basic level experience in an Apps Support role (combination of education/experience).
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure.
• Basic knowledge of Operating Systems.
• Good interpersonal and communication skills, great teammate.

Education

• Bachelor’s/University degree or equivalent experience
• Manejo de Excel intermedio-alto(indispensable)
• Gusto por aprender nuevos retos dentro de production management
• Analista de procesos

Job Family Group: Technology

Job Family: Applications Support

Time Type: Full time

Most Relevant Skills Please see the requirements listed above.

Equal Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.