Senior Applications Support Lead

Citigroup Inc.; Ciudad de México; Híbrido; MXN 1 200 000 - 1 800 000; Tempo integral

Resumo da oferta

Citigroup Inc. in Mexico City seeks an Applications Support Senior Manager to lead one or more apps support teams, providing technical oversight and ensuring high availability of critical systems.

You will partner with business heads and development teams to align production objectives with strategic goals. The role requires 6–10 years in apps support, strong people management, and excellent communication skills.

Qualificações

• 6-10 years experience in Apps Support
• Experience with people management
• Strong communication skills
• Experience with application support
• Ability to plan and organize workload
• Clear written and verbal communication

Responsabilidades

• Manage one or more apps support teams.
• Provide technical oversight across systems and applications.
• Provide a holistic view of production environment.
• Guide feedback reviews with development managers.
• Resolve incidents and problems; prioritize and escalate.
• Consult with primary clients to understand objectives.
• Ensure awareness of audit and compliance issues.
• Contribute to strategies for apps support.
• Lead stability initiatives for high availability.
• Handle incidents and changes at a global level.

Conhecimentos

People management

Stakeholder comms

Incident management

Budget management

Team leadership

Risk assessment

Formação académica

Bachelor's degree or equivalent

Master's degree preferred

Descrição da oferta de emprego

Citigroup Inc. in Mexico City seeks an Applications Support Senior Manager to lead one or more apps support teams, providing technical oversight and ensuring high availability of critical systems.

You will partner with business heads and development teams to align production objectives with strategic goals. The role requires 6–10 years in apps support, strong people management, and excellent communication skills.