Guest Relations Manager (Security Manager)

Hyatt; Ciudad de México; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

The Standard, Mexico City is seeking a Guest Relations Manager (Security Manager) to oversee safety and security operations across the property, ensuring a secure, welcoming environment for guests, residents, and staff. You will lead a high-performing team, implement security policies, and coordinate with local authorities as needed.

Ideal candidates will have strong leadership, extensive security management experience in luxury hospitality, and fluency in English and Spanish.

Qualifications

• Proven leadership in a security-focused role within luxury hospitality or high-end properties.
• Experience in hotel security risk management, regulatory compliance, and life safety programs.
• Ability to lead, develop, and motivate teams; data-driven decision making.

Responsibilities

• Lead day-to-day operations of the Security department to ensure a safe environment.
• Develop and maintain security policies, procedures, and emergency plans.
• Mentor the Security team and deliver ongoing training and development.

Skills

Leadership

Security operations

Risk management

Crisis management

Team development

Communication skills

Bilingual English/Spanish

Tools

CCTV systems

Access control

Job description

The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color, and a signature wink. With 206 guestrooms, 27 branded residences, vibrant dining destinations, and a rooftop overlooking the Monumento a la Revolución, we're bringing our unmistakable energy to Latin America.

Guest Relations Manager (Security Manager)

We're looking for a Guest Relations Manager (Security Manager) to lead the safety and security operations of our hotel. We're searching for someone with strong leadership, sound judgment, and a proactive approach to creating a safe, welcoming environment for our guests, residents, and team members.

The Opportunity

At The Standard, exceptional hospitality begins with people feeling safe, comfortable, and cared for.

What You'll Do

• Lead the day-to-day operations of the Security department, ensuring a safe and secure environment throughout the property.
• Develop, implement, and maintain security policies, procedures, and emergency response plans.
• Manage and mentor the Security team, fostering a culture of professionalism, accountability, and exceptional service, and continuous learning through structured training and development programs.
• Conduct regular risk assessments, safety inspections, and security audits to proactively identify and mitigate potential risks.
• Investigate security incidents, prepare detailed reports, preserve evidence, and coordinate follow-up actions as required.
• Collaborate with local law enforcement, emergency services, and relevant authorities when necessary.
• Partner with department leaders to ensure compliance with company standards, local regulations, and life safety requirements.
• Oversee CCTV systems, access control, key management, and other security technologies.
• Lead emergency responses efforts, including fire safety procedures, evacuation drills, crisis management, and business continuity planning.
• Promote a culture of safety awareness through training and ongoing communication with all team members.

Qualifications

What You´ll Bring

• Proven experience as a Guest Relations Manager (Security Manager) or in a similar leadership role within a luxury hotel, lifestyle hospitality brand, or high-end mixed-use property.
• Demonstrated experience in hotel security risk management, including risk assessments, regulatory compliance, audit support, corporate security standards implementation, and fire and life safety program oversight.
• Demonstrate experience in security operations leadership, including security metrics and KPI management, data-driven decision making, workplace violence prevention and crisis management when required.
• Strong knowledge of hotel security operations, emergency response procedures, and risk management practices.
• Experience leading, developing, and motivating high-performing teams.
• Solid understanding of local safety regulations, fire and life safety standards, and security best practices.
• Experience with CCTV systems, access control technologies, and incident reporting systems.
• Excellent problem-solving and decision-making skills, with the ability to remain calm under pressure.
• Outstanding communication and interpersonal skills, with the ability to build strong relationships across all departments.
• Fluency in both English and Spanish, with the ability to communicate effectively with an international clientele and diverse workforce.
• High level of integrity, professionalism, and discretion when handling sensitive situations.
• A service-oriented mindset with a genuine passion for hospitality and creating safe, memorable guest experiences.

If you're passionate about protecting people, leading high-performing teams, and creating an environment where exceptional hospitality can thrive, we'd love to hear from you.