Guest Experience & Security Manager

Hyatt; Ciudad de México; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

The Standard, Mexico City is seeking a Guest Relations Manager (Security Manager) to oversee safety and security operations across the property, ensuring a secure, welcoming environment for guests, residents, and staff. You will lead a high-performing team, implement security policies, and coordinate with local authorities as needed.

Ideal candidates will have strong leadership, extensive security management experience in luxury hospitality, and fluency in English and Spanish.

Qualifications

• Proven leadership in a security-focused role within luxury hospitality or high-end properties.
• Experience in hotel security risk management, regulatory compliance, and life safety programs.
• Ability to lead, develop, and motivate teams; data-driven decision making.

Responsibilities

• Lead day-to-day operations of the Security department to ensure a safe environment.
• Develop and maintain security policies, procedures, and emergency plans.
• Mentor the Security team and deliver ongoing training and development.

Skills

Leadership

Security operations

Risk management

Crisis management

Team development

Communication skills

Bilingual English/Spanish

Tools

CCTV systems

Access control

Job description

The Standard, Mexico City is seeking a Guest Relations Manager (Security Manager) to oversee safety and security operations across the property, ensuring a secure, welcoming environment for guests, residents, and staff. You will lead a high-performing team, implement security policies, and coordinate with local authorities as needed.

Ideal candidates will have strong leadership, extensive security management experience in luxury hospitality, and fluency in English and Spanish.