Scale Customer Success Manager – Mexico (Mid-Market)

Samsara; Ciudad de México; Híbrido; MXN 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work option

Professional development stipend

Health and parental leave

Descripción de la vacante

Samsara is hiring a Manager, Customer Success - Scale for Mexico to lead a mid-market CS team and drive adoption, retention, and growth. You will own both high-touch and digital success motions, ensuring scalable, data-driven experiences for a diverse portfolio across North America as needed.

The role requires 8+ years in CS/ACM, 3+ years management, and strong English; multlingual (French) is a plus. You’ll partner with Sales, Services, Support, Product, and Marketing to shape playbooks and

Formación

• 8+ years in Customer Success, Account Management or related role with mid-market/enterprise ownership.
• 3+ years directly managing a team of CSMs, including hiring and coaching.
• Proven track record driving renewal, expansion and adoption outcomes.
• Experience operating in a high-volume, scaled CS environment with digital and high-touch motions.
• Ownership of digital customer journeys and automated programs.

Responsabilidades

• Hire, onboard, and develop a high-performing CSM team for Mexico (Mid-Market).
• Set clear KPIs: net revenue retention, adoption, health scores, and risk management.
• Lead 1:1s, pipeline reviews, and risk reviews; provide coaching and feedback.
• Manage capacity and account assignment for high-volume portfolio.
• Own the Digital Scale journey for Mexico and potentially North America; define onboarding sequences and renewal outreach.
• Collaborate with Sales, Services, Support, Product, and Marketing to scale customer success.

Conocimientos

Customer Success

Account Management

Leadership

B2B SaaS

Data-driven

English fluency

Digital journeys

Herramientas

Gainsight

Totango

ChurnZero

CRM systems

Descripción del empleo

Samsara is hiring a Manager, Customer Success - Scale for Mexico to lead a mid-market CS team and drive adoption, retention, and growth. You will own both high-touch and digital success motions, ensuring scalable, data-driven experiences for a diverse portfolio across North America as needed.

The role requires 8+ years in CS/ACM, 3+ years management, and strong English; multlingual (French) is a plus. You’ll partner with Sales, Services, Support, Product, and Marketing to shape playbooks and