Mexico CSM: Growth via Adoption & Renewals

Motive; Ciudad de México; Híbrido; MXN 520.000 - 760.000; Jornada completa

Descripción de la vacante

Motive is seeking a Customer Success Manager for Mexico to own a book of business, drive renewals, ensure product adoption, and deliver value with the Motive platform. You will collaborate with cross-functional teams to resolve issues, train customers, and maintain high satisfaction levels in a fast-paced environment.

Ideal candidates have 3+ years in customer-facing roles, 2+ years as a CSM with renewal targets, and Spanish-English fluency. Experience with US accounts is a plus.

Formación

• 3+ years prior experience in a customer-facing role.
• 2+ years prior experience as a CSM or equivalent (owning a renewal target).
• Bilingual fluency in Spanish and English required.
• Ownership of revenue and renewals for a named book of business.
• Experience with accounts based in both Mexico and US is a plus.
• Ability to build and maintain relationships with clients and key personnel.
• Receptive to feedback and continuous improvement.
• Resilient under pressure in a fast-paced workplace.

Responsabilidades

• Own a book of business with existing customers for expansion and renewals.
• Ensure consistent retention of revenue and renewal of all accounts.
• Own adoption, training, and development of best practices.
• Maintain high levels of customer satisfaction and nurture client health.
• Identify paths for customers to realize value from the Motive platform.
• Help customers navigate internal processes, including support tickets.
• Assist customers in escalating support issues when needed.
• Handle a large volume of email, chat, and phone conversations.
• Collaborate with sales and Implementation Consultants for seamless handoffs.

Conocimientos

Customer-facing

Renewals

Relationship-building

Communication

Bilingual Spanish-English

Descripción del empleo

Motive is seeking a Customer Success Manager for Mexico to own a book of business, drive renewals, ensure product adoption, and deliver value with the Motive platform. You will collaborate with cross-functional teams to resolve issues, train customers, and maintain high satisfaction levels in a fast-paced environment.

Ideal candidates have 3+ years in customer-facing roles, 2+ years as a CSM with renewal targets, and Spanish-English fluency. Experience with US accounts is a plus.