Bilingual CSM - Mexico | Drive Adoption & Renewals

Gomotive; Ciudad de México; Híbrido; MXN 781.200 - 1.004.400; Jornada completa

Descripción de la vacante

Gomotive is seeking a Customer Success Manager to serve as the face of the company within Mexico. The role involves owning a book of business, ensuring customer satisfaction, and collaborating with the sales team for seamless transitions.

The ideal candidate will have over 3 years of experience in customer-facing roles, fluency in Spanish and English, and a strong sense of ownership. This position emphasizes a diverse and inclusive workplace.

Formación

• 3+ years prior experience in a customer-facing role.
• 2+ years prior experience as a Customer Success Manager.
• Ability to handle pressure and demands of a fast-paced workplace.

Responsabilidades

• Own a book of business with existing customers for expansion and renewals.
• Ensure consistent retention of revenue and renewal of all accounts.
• Maintain high levels of customer satisfaction.

Conocimientos

Customer retention

Bilingual fluency in Spanish and English

Relationship building

Troubleshooting

Logistics experience

Descripción del empleo

Gomotive is seeking a Customer Success Manager to serve as the face of the company within Mexico. The role involves owning a book of business, ensuring customer satisfaction, and collaborating with the sales team for seamless transitions.

The ideal candidate will have over 3 years of experience in customer-facing roles, fluency in Spanish and English, and a strong sense of ownership. This position emphasizes a diverse and inclusive workplace.