Bilingual Sales Trainer & Onboarding Coach

Redial BPO

Baja California

On-site

MXN 180,000 - 300,000

Full time

4 days ago

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Job summary

REDIAL BPO is seeking a Sales Trainer to onboard and develop new hires and operations staff, ensuring they gain the knowledge, skills, and confidence to excel in a fast-paced sales environment. You will collaborate with Operations and Quality teams to deliver impactful training programs that drive performance.

The role includes facilitating sessions, designing materials, and tracking progress while aligning training with business goals and campaigns.

Qualifications

High School Diploma.
Bilingual English & Spanish (English level B2+).
Intermediate PC and Microsoft Office skills.
Advanced PowerPoint skills.
Experience creating training materials and instructional content.
Availability to work flexible schedules.

Responsibilities

Facilitate engaging classroom and virtual training sessions for new and existing employees.
Design, update, and customize training materials and presentations.
Create an inclusive learning environment that encourages participation and feedback.
Monitor trainee progress and provide coaching to improve performance.
Develop and administer assessments to measure learning effectiveness.
Maintain accurate training records and reporting.
Coordinate system access and onboarding requirements for new hires.
Partner with Operations, Quality Assurance, and leadership teams to align training with business goals.
Support the launch of new campaigns, initiatives, and process updates.