Sales Support Specialist — Elevate Customer Success

Lenovo Group; Monterrey; On-site; MXN 180,000 - 240,000; Full time

Job summary

Lenovo is seeking a Sales Support Representative in Monterrey, Mexico. The SSR will provide essential sales support for retention, development, and acquisition accounts, solving problems and delivering timely solutions.

You will assist PC Sales Specialists and Client Managers, handling back-office tasks like contract management and system configurations, with proactive follow-up to improve customer experience.

Qualifications

• The SSR is an integral part of the sales organization and provides sales support for retention, development and acquisition accounts.
• The role requires problem solving, self-starting attitude and strong communication to deliver solutions.
• The candidate should work independently and be driven for results.

Responsibilities

• Support PC Sales Specialists and Client Managers responsible for customer relationships.
• Handle back-office tasks such as opportunity to contract management and system configurations.
• Provide proactive follow-up and information on comprehensive account support.

Skills

Sales support

Customer service

Communication

Problem solving

Independent work

Tools

CRM software

Account management systems

Job description

Lenovo is seeking a Sales Support Representative in Monterrey, Mexico. The SSR will provide essential sales support for retention, development, and acquisition accounts, solving problems and delivering timely solutions.

You will assist PC Sales Specialists and Client Managers, handling back-office tasks like contract management and system configurations, with proactive follow-up to improve customer experience.