Sales Support Specialist: Client Care & Quotes

Lennox; Saltillo; On-site; MXN 180,000 - 240,000; Full time

Job summary

Lennox in Saltillo, MX is seeking a Sales Support Specialist to assist the sales team by handling customer inquiries, processing orders, and coordinating with internal teams to ensure on-time delivery.

The role requires strong communication, relationship-building, and CRM/Microsoft Office skills, with a focus on accurate data and service excellence for customers. Join a team that supports growth and professional development.

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• Minimum 1 year of related experience in sales, customer service, or account management.
• Strong relationship-building skills and effective time management abilities.
• Technical understanding of relevant products or services.
• Intermediate industry knowledge and the ability to apply it in customer interactions.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and CRM software.

Responsibilities

• Primary point of contact for customers, addressing inquiries, processing orders, and providing detailed product information.
• Managing and tracking customer requests from initial inquiry through production and delivery, ensuring accuracy and timely fulfillment.
• Processing order modifications, cancellations, and returns accurately and efficiently.
• Managing ongoing quote follow-ups by regularly updating reports, tracking status changes in customer databases and coordinating with third-party vendors.
• Collaborating with internal departments such as customer service, logistics, and finance to streamline processes and enhance customer experience.
• Maintaining customer records in customer database for accurate tracking and reporting.

Skills

Relationship-building

Time management

Verbal communication

Written communication

Technical understanding

Industry knowledge

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

CRM software

Job description

Lennox in Saltillo, MX is seeking a Sales Support Specialist to assist the sales team by handling customer inquiries, processing orders, and coordinating with internal teams to ensure on-time delivery.

The role requires strong communication, relationship-building, and CRM/Microsoft Office skills, with a focus on accurate data and service excellence for customers. Join a team that supports growth and professional development.