Customer Operations & Order Support Specialist

Lenovo; Monterrey; On-site; MXN 300,000 - 460,000; Full time

Job summary

Lenovo is seeking a Customer Ops Coordinator in Monterrey to support customers across Large Enterprise Direct, Mid-Market, SMB, Business Partners, and Consumer segments. You will handle order entry, changes, returns, disputes, and collaborate with teams on build and shipment requirements.

The role emphasizes accurate pricing and contract monitoring, backlog reporting, and proactive customer service. Lenovo values dignity, inclusion, and accessibility in its hiring practices.

Responsibilities

• Order management (order entry processing, changes on orders, returns management, disputes)
• Backlog management, pulling of and analyzing reports, customer contact, ship support, and working with execution on build requirements/shipment
• Pricing/contracts monitoring and processing

Job description

Lenovo is seeking a Customer Ops Coordinator in Monterrey to support customers across Large Enterprise Direct, Mid-Market, SMB, Business Partners, and Consumer segments. You will handle order entry, changes, returns, disputes, and collaborate with teams on build and shipment requirements.

The role emphasizes accurate pricing and contract monitoring, backlog reporting, and proactive customer service. Lenovo values dignity, inclusion, and accessibility in its hiring practices.