Customer Support & Sales Pro - Elevate Customer Experience

TaskUs, Inc.; Tlaxcalancingo (San Bernardino); On-site; MXN 134,000 - 201,000; Full time

Benefits offered by this job

Medical insurance

Education support

Vacation days

Birthday leave

Life coaching

Online therapy

Mindfulness activities

Gym membership

EAP 24/7

Weekly pay

Food vouchers

Monthly bonuses

Referral program

Job summary

TaskUs in Mexico is seeking a RidiculouslyGood Teammate for our customer support team. You will handle inbound and outbound calls and provide timely responses via email and live chat, guiding customers to resolution with professionalism.

You will follow client Quality Guidelines, strive for high satisfaction, document interactions, and contribute to a welcoming, growth-oriented workplace. We value reliability, teamwork, and a customer-first mindset.

Qualifications

• Provide accurate and timely responses to inquiries via phone, email and chat.
• Resolve customer issues following client guidelines to ensure satisfaction.
• Contribute to high customer satisfaction and experience.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Respond to emails and live chats promptly and accurately.
• Manage and resolve customer complaints per guidelines.

Skills

Call handling

Email support

Live chat support

Customer service

Quality guidelines

Job description

TaskUs in Mexico is seeking a RidiculouslyGood Teammate for our customer support team. You will handle inbound and outbound calls and provide timely responses via email and live chat, guiding customers to resolution with professionalism.

You will follow client Quality Guidelines, strive for high satisfaction, document interactions, and contribute to a welcoming, growth-oriented workplace. We value reliability, teamwork, and a customer-first mindset.