Sales Support Representative

Lenovo Group; Monterrey; Vor Ort; MXN 180.000 - 240.000; Vollzeit

Zusammenfassung

Lenovo is seeking a Sales Support Representative in Monterrey, Mexico. The SSR will provide essential sales support for retention, development, and acquisition accounts, solving problems and delivering timely solutions.

You will assist PC Sales Specialists and Client Managers, handling back-office tasks like contract management and system configurations, with proactive follow-up to improve customer experience.

Qualifikationen

• The SSR is an integral part of the sales organization and provides sales support for retention, development and acquisition accounts.
• The role requires problem solving, self-starting attitude and strong communication to deliver solutions.
• The candidate should work independently and be driven for results.

Aufgaben

• Support PC Sales Specialists and Client Managers responsible for customer relationships.
• Handle back-office tasks such as opportunity to contract management and system configurations.
• Provide proactive follow-up and information on comprehensive account support.

Kenntnisse

Sales support

Customer service

Communication

Problem solving

Independent work

Tools

CRM software

Account management systems

Jobbeschreibung

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

,,The Sales Support Representative (SSR) is an integral part of the sales organization and provides sales support for retention, development and acquisition accounts. The SSR is expected to problem solve and self-start while managing a variety of requests and tasks. The ideal candidate will be detail oriented with strong communication skills, able to work independently and driven for results.

Due to cooperation with various cultures, we are looking for an open-minded, proactive person who is willing to take ownership and contribute to profit of the company. The primary objective of the SSR is to enhance customer satisfaction by reducing escalations and enhancing the Lenovo customer experience through the timely and precise delivery of solutions. The SSR plays a crucial role in supporting PC Sales Specialists and Client Managers responsible for customer relationships. This support involves handling back-office responsibilities such as opportunity to contract management, generating system configurations from our product range, and offering proactive follow-up and information on comprehensive account support. Regular communication and coordination with Sales Representatives are integral components of the SSR's responsibilities.

We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.

If you require an accommodation to complete this application, please contact [e-mail]