Ops & Fulfillment Specialist — Data & Helpdesk

Lenovo; Monterrey; On-site; MXN 360,000 - 600,000; Full time

Job summary

Lenovo in Monterrey is seeking a GSC Operation Specialist to ensure a seamless internal customer experience. You will lead HelpDesk support, generate and analyze reports, and coordinate with Planning, Logistics, Finance, and Sales Operations to keep processes aligned and efficient.

The role requires a Bachelor's degree or equivalent, 1–2 years in supply chain or customer service, advanced Excel skills, and strong English.

Qualifications

• Minimum Education Required: Bachelor's degree or equivalent business experience.
• 1~2 years of Supply Chain Experience or customer service-related experience.
• Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, advanced formulas, reporting metrics). (Mandatory)
• Previous experience in a Helpdesk or technical support (Desired)
• Advanced English proficiency (Mandatory)
• Ability to work under pressure and deadlines.
• Strong ownership, leadership, and sense of urgency.
• Innovative thinking.
• Proactive and organized.

Responsibilities

• HelpDesk support: Act as the main contact for the internal operational Helpdesk, responding promptly to support tickets, queries, and issues from internal business partners and stakeholders. Troubleshoot operational blockers, escalate critical issues to appropriate teams, and follow up until resolution.
• Reporting and Data Analysis: Generate, maintain, and distribute key daily, weekly, and monthly performance reports. Analyze operational data to identify trends, bottlenecks, root causes of delays, and opportunities for process improvement. Create clear dashboards, data summaries, and status updates for management and internal stakeholders.
• Operational process flow: Collaborate with cross-functional teams (Planning, Logistics, Finance, Sales Operations) to ensure smooth execution and alignment.
• Backlog Management: Process customer orders accurately and efficiently. Verify product availability, pricing, and delivery information.

Skills

Advanced English proficiency

Microsoft Excel

Helpdesk / technical support

Communication skills

Education

Bachelor's degree or equivalent business experience

Tools

Microsoft Excel

Job description

Lenovo in Monterrey is seeking a GSC Operation Specialist to ensure a seamless internal customer experience. You will lead HelpDesk support, generate and analyze reports, and coordinate with Planning, Logistics, Finance, and Sales Operations to keep processes aligned and efficient.

The role requires a Bachelor's degree or equivalent, 1–2 years in supply chain or customer service, advanced Excel skills, and strong English.