Sales Support

Ayvens; Ciudad de México; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Ayvens in Mexico City is seeking a sales support specialist to provide operational and administrative assistance to Key Account Managers, ensuring smooth fleet management and accurate contract administration. You will respond to client inquiries, manage documentation in Salesforce and Aldavar, and coordinate with Maintenance, Insurance and Billing to deliver outstanding service.

A Bachelor's degree and at least 1 year in automotive sales support or related roles are expected; strong

Formación

• Bachelor's degree in Business Administration, Finance, Engineering, Marketing, or a related field.
• At least 1 year of experience in sales support, customer service, or administrative roles within automotive or fleet management.
• Experience handling contractual documentation and operational leasing processes.
• Strong communication and teamwork skills.
• Excellent organizational and time management abilities.
• Customer service orientation with problem-solving skills.

Responsabilidades

• Provide operational and administrative support to Key Account Managers (KAMs) in fleet management and contract administration.
• Respond to customer inquiries and requests, ensuring timely responses per SLAs.
• Follow up on incidents (maintenance, insurance, claims, fines) and coordinate with internal teams.
• Update internal systems (Salesforce and Aldavar) and manage contractual documentation.
• Monitor contract expirations and credit lines for renewals and updates.
• Coordinate with Maintenance, Insurance, Remarketing, Collections and Billing to ensure smooth operations.
• Maintain CRM data for customers, fleet, and contacts.
• Prepare quotations for new vehicles and contract changes within 48 hours.
• Support for business presentations, reports, and fleet performance analysis.

Conocimientos

Customer service

Sales support

Administrative support

Fleet management

Contract administration

CRM

Salesforce

Educación

Bachelor's degree in Business Administration, Finance, Engineering, Marketing, or related

Herramientas

Salesforce

Aldavar

Descripción del empleo

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

About Us

Ayvens are a leading provider of vehicle leasing and fleet management solutions in Mexico City, committed to helping businesses of all sizes optimize their mobility strategies. With a strong focus on innovation, sustainability, and customer service, we empower our clients to drive efficiency and growth.

Ayvens, a Société Générale Group company, is the new global sustainable mobility brand, born from the merger of ALD Automotive and LeasePlan. The company, a leader in the long-term rental sector, offers rental services and integrated mobility solutions to customers of all sizes, from large to small and medium-sized businesses, from professionals to individuals and public administrations, on the path to zero-emission mobility through innovation and cutting-edge technological services.

Our company culture: Consistently leading by example with our values – Authenticity, Collaboration, Curiosity, and Commitment – is of paramount importance.

Role Overview

• Provide operational and administrative support to Key Account Managers (KAMs), ensuring the proper execution of processes related to fleet management, contract administration, and customer service.
• Serve as a liaison between clients and internal departments, managing operational requests, monitoring contract-related activities, resolving incidents, and ensuring a smooth and efficient customer experience.

Main Responsibilities

• Provide operational and administrative support to Key Account Managers (KAMs) in managing customer accounts and ensuring high-quality client service.
• Respond to customer inquiries and requests, ensuring efficient response times in accordance with established Service Level Agreements (SLAs).
• Follow up on operational incidents, including maintenance, insurance claims, accidents, traffic fines, and other fleet-related matters.
• Perform administrative updates and adjustments in internal systems, including Salesforce and Aldavar.
• Generate and manage contractual documentation, including vehicle additions, terminations, renewals, and contract amendments.
• Monitor contract expiration dates and credit line validity, ensuring timely renewals and updates.
• Coordinate with internal departments such as Maintenance, Insurance, Remarketing, Collections, and Billing to ensure seamless fleet operations.
• Maintain and update customer, fleet, and contact information within the CRM system.
• Manage quotations for new vehicles and contract modifications, ensuring proposals are issued within a maximum turnaround time of 48 hours.
• Support the preparation of business presentations, reports, and fleet performance analysis

Key Requirements. Knowledge & Skills

• Education: Bachelor's degree in Business Administration, Finance, Engineering, Marketing, or a related field.
• Work Experience: At least 1 year of experience in sales support, customer service, or administrative roles within the automotive industry or fleet management sector.
• Experience handling contractual documentation and operational leasing processes.
• Strong communication and teamwork skills.
• Excellent organizational and time management abilities.
• High attention to detail and accuracy.
• Customer service orientation with strong problem-solving skills.
• Adaptability and ability to manage change effectively.