Customer Support Specialist

Accelleron; Santiago de Querétaro; Presencial; MXN 420.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

Profit sharing

Meal allowance

Retirement plan

Vacation days

Professional development

Descripción de la vacante

Accelleron seeks an experienced Order to Cash professional to join its Central Operations Team in Querétaro. You will manage quotations, record data, and ensure accurate pricing, terms, and compliance.

You will collaborate with global teams, process orders in ERP, coordinate with the spare parts centre, and support timely invoicing and data integrity.

Formación

• 3+ years’ experience in order handling or supply chain operations in international setting.
• Strong customer focus with quality and responsiveness.
• Experience with ERP systems; SAP S/4HANA knowledge advantageous.
• Advanced MS Office skills (Excel, Word, PowerPoint).
• Excellent English communication, both written and spoken.
• Bachelor’s degree required.

Responsabilidades

• Manage and process service and spare part quotations from customers.
• Record and maintain inquiry data with pricing, Incoterms, and export compliance.
• Facilitate order booking in ERP ensuring correct part selection and on-time delivery.
• Coordinate with spare parts centre for order placement via EDI/ATURB and apply discounts.
• Ensure timely invoicing and accurate cost booking.
• Maintain master data accuracy and collaborate with global teams.
• Collaborate effectively with cross-functional and global teams to ensure seamless end-to-end execution.

Conocimientos

Customer-focused

English communication

Interpersonal skills

Cross-cultural collaboration

Attention to detail

Educación

Bachelor’s degree

Herramientas

SAP S/4HANA

MS Office

Descripción del empleo

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

At Accelleron Central Operations Team, we are establishing a high-performing global support team in Querétaro dedicated to delivering services across the globe on business processes, including Request to Quote, Order to Cash, Procure to Pay, and Contract to Cash.

Your Responsibilities

• Manage and process service and spare part quotations in response to customers
• Accurately record and maintain inquiry data within systems, ensuring all technical and commercial details (pricing, Incoterms, export compliance, etc.) are correct.
• Facilitate order booking in ERP systems, guaranteeing proper part selection, timely deliveries, and compliance with customer requirements.
• Coordinate with the spare parts centre for order placement via EDI/ATURB and verify that applicable discounts are applied.
• Ensure timely invoicing upon delivery and precise cost collection and booking.
• Maintain and uphold master data accuracy and consistency.
• Collaborate effectively with cross-functional and global teams to ensure seamless end-to-end execution.

Your Background

• >3 years’ experience in order handling, customer support, or supply chain operations, preferably within an international setting.
• Demonstrated customer orientation with a commitment to quality and responsiveness.
• Practical experience with ERP systems (knowledge of SAP S/4HANA is advantageous).
• Advanced proficiency in MS Office applications (Excel, Word, PowerPoint).
• Excellent communication skills in English, both written and spoken.
• Strong interpersonal abilities with a capacity to work effectively across diverse cultures.
• Education: Bachelor’s degree
• Experience:> 3 years
• Languages: English, Spanish and Portuguese is an advantage.

Your Benefits

We offer a comprehensive benefits package that includes health insurance, life insurance, profit sharing, vacation, and professional development opportunities with our colleagues in other countries. Join our team and enjoy the advantages of working with a multi-national company that values your well-being and career growth.

Here Is a Quick List Of The Benefits Offered

• Retirement Plan (Plan de Pensiones): Provided by Sura
• Savings Fund (Fondo de Ahorro): Also provided by Sura, with automatic enrollment
• Meal Allowance / Voucher: Provided by Sodexo, depending on the administrative position
• Medical Insurance: Provided by GNP, covering employees, spouses, and single children under 25, and paid for 100% by the company
• Life / Total Disability Insurance: Provided by GNP
• Employee Assistance Program (EAP): Provided by Workplace Options
• Funeral Expenses: Coverage for employees only.
• Supplemental Statutory Christmas Bonus
• Supplemental Statutory Vacation Days
• Supplemental Statutory Vacation Allowance

If you want to discover more about Accelleron, take another look at our website accelleron.com.

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Job Family Group

Marketing, Sales, Product Management