Customer Service

MAHLE; Ramos Arizpe; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

MAHLE in Ramos Arizpe, Coahuila, Mexico is seeking a Customer Service professional to maintain seamless communication with automotive customers, manage orders, and review EDI transactions to align with customer requirements.

You will handle customer portals, monitor order status, and coordinate with internal teams to meet delivery expectations, while supporting continuous improvement initiatives for superior customer experience.

Formación

• 2+ years in Logistics or Customer Service in automotive industry.
• Experience with customer systems and portals (Ford, Stellantis, GM, Nissan, Toyota, Rotax).
• Knowledge of shipping processes, ASN and invoicing.
• Proficient in SAP Logistics modules and English language.

Responsabilidades

• Maintain customer communication and provide timely updates.
• Follow up on requests and critical issues until resolution.
• Review EDI transactions to understand demand and requirements.
• Manage customer portals and ensure data accuracy.
• Monitor order fulfillment and coordinate with internal teams.
• Adhere to customer-specific shipping, packaging, and documentation.
• Track KPIs on service, delivery, and customer satisfaction.
• Identify risks and escalate issues to protect service levels.
• Support continuous improvement to enhance CX and operations.

Conocimientos

Advanced English proficiency

Customer communication

Follow-up & issue resolution

Logistics knowledge

Process improvement mindset

Herramientas

SAP Logistics

Descripción del empleo

Your Contribution

As a Customer Service you will be responsible for maintaining effective communication with customers, providing timely follow-up on requests and issues, and reviewing EDI transactions to understand customer requirements and demand. You will manage customer portals, monitor order status, and ensure compliance with customer-specific requirements.

• Maintaining communication with customers and providing timely updates.
• Following up on customer requests, orders, and critical issues until resolution.
• Reviewing and analyzing EDI transactions to understand customer demand and requirements.
• Managing customer portals and ensuring information is accurate and up to date.
• Monitoring order fulfillment and coordinating with internal teams to meet customer expectations.
• Understanding customer-specific shipping, packaging, and documentation requirements.
• Tracking and reporting key performance indicators (KPIs) related to service, delivery, and customer satisfaction.
• Identifying potential risks and proactively escalating issues that may impact customer service levels.
• Supporting continuous improvement initiatives to enhance customer experience and operational performance.

Your Experience & Qualifications

• 2+ years of experience in Logistics or Customer Service within the automotive industry, with knowledge of customer systems and portals such as Ford, Stellantis, GM, Nissan, Toyota, and Rotax.
• Knowledge of shipping processes, ASN (Advanced Shipping Notice) transmissions, and invoicing.
• Experience using SAP Logistics modules.
• Advanced English proficiency.
• Availability to attend customer and business needs outside of regular working hours.
• Visa is a plus.
• Proactive mindset with strong follow-up and customer-focused orientation.

Responsible and accountable, ensuring timely completion of tasks and commitments.

Teamwork and collaboration skills, working effectively with internal and external stakeholders.

Our Offer

We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities.

TeamMAHLE is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.