Account Manager

Steneg; México; Presencial; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

A global logistics provider is seeking an Account Executive to enhance its presence in the automotive sector in Mexico. This role involves managing key accounts, acquiring new clients, and collaborating with internal teams to deliver high-impact logistical solutions. The ideal candidate will have at least 3 years of experience in automotive logistics, strong communication skills in English and Spanish, and a customer-centric approach. Competitive compensation and opportunities for growth are provided.

Formación

• Minimum 3 years of experience in customer success, account management, or business development within automotive logistics.
• Strong understanding of the Mexican freight-forwarding landscape.
• Experience managing strategic accounts in fast-paced environments.

Responsabilidades

• Manage and grow a portfolio of strategic automotive clients.
• Identify and acquire new clients in the automotive logistics ecosystem.
• Collaborate with internal teams to ensure seamless service delivery.
• Develop key performance indicators to evaluate customer health.

Conocimientos

Customer success

Account management

Business development

Communication skills in English and Spanish

Analytical skills

Problem-solving

Negotiation

Educación

Bachelor’s degree or equivalent professional experience

Descripción del empleo

Our client is a global provider of technology-enabled logistics solutions specializing in time-critical transportation for high-value and highly sensitive components. The organization integrates AI-driven routing, advanced data systems, and a distributed operational network to support manufacturers and service organizations across sectors such as automotive, aerospace, industrial equipment, and critical infrastructure. Its global footprint and strong investment in automation, data intelligence, and service reliability make it a reference partner in urgent and precision-driven supply chain operations.

Mission

The Account Executive will be responsible for expanding and strengthening the company’s presence within the automotive sector in Mexico. The role combines strategic account ownership with the development of new business opportunities, ensuring revenue growth, account retention, and the introduction of high-impact logistics solutions. By understanding customer operations, regional logistics constraints, and industry priorities, the position drives transformative outcomes and supports the scale-up of the company’s international footprint.

Responsibilities

• Strategic Account Management
  • Manage and grow a portfolio of strategic automotive clients within the assigned region.
  • Lead customer communications, conduct business reviews, and ensure effective escalation handling.
  • Maintain visibility of account performance through data analysis, sales metrics, and structured reporting.
  • Coordinate with the global account team to align regional needs, mitigate risks, and strengthen deal confidence.
• Business Development
  • Identify, target, and acquire new clients in the automotive logistics ecosystem.
  • Drive the full sales cycle from prospecting to close, including opportunity hunting, qualification, proposal development, and negotiation.
  • Execute regional contracting processes including terms, conditions, and procurement interactions.
  • Achieve and consistently exceed quarterly and annual sales quotas across both expansion and new logos.
• Cross-Functional Collaboration
  • Partner closely with internal teams across product, operations, finance, customer management, and growth functions to ensure seamless service delivery.
  • Provide customer insights to support onboarding, expansion strategies, and retention initiatives.
  • Contribute to the development of continuous improvement programs and new service opportunities.
• Operational Excellence & Reporting
  • Develop and track key performance indicators to evaluate customer health and team effectiveness.
  • Manage implementation milestones for new opportunities and hold internal and external stakeholders accountable.
  • Monitor competitive dynamics and industry trends to inform strategy and strengthen value propositions.

Required Qualifications

• Bachelor’s degree or equivalent professional experience.
• Minimum 3 years of experience in customer success, account management, or business development within automotive logistics or automotive freight forwarding.
• Strong understanding of the Mexican freight-forwarding landscape and the automotive supply chain.
• Experience managing strategic accounts and guiding customers through operational and commercial roadmaps.
• Solid knowledge of the global automotive industry and its key players.
• Exceptional verbal and written communication skills in English and Spanish.
• Strong analytical, problem-solving, and data-driven decision-making abilities.
• Demonstrated ownership of complex initiatives and successful execution in fast-paced environments.
• Proven ability to collaborate with executive-level stakeholders and multidisciplinary teams.
• Customer-centric approach with strong interpersonal and negotiation skills.

Preferred Experience

• Experience working with time-critical logistics solutions or high-urgency transportation services.
• Background in high-growth, cross-regional commercial environments.
• Familiarity with transformational roadmap development, customer-health metrics, or performance benchmarking.