Sales Operations Associate Ii

Arrow Electronics, Inc.; Tlaquepaque; Híbrido; MXN 223.000 - 246.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 días de bonificación navideña

40% prima de vacaciones

12 días de vacaciones + 2 días flex

Asistencia oftalmológica y dental

Seguro de vida

Seguro de salud

Vales de comida/ despensa 10%

Vales de restaurante

Fondo de ahorros del 13%

Reembolso de matrícula

Oportunidades de crecimiento y más

Descripción de la vacante

Arrow Electronics, Inc. busca un/a Sales Operations Associate II en Guadalajara para gestionar ventas indirectas y brindar soporte al cliente, asegurando respuestas rápidas y precisas, y manteniendo procesos operativos eficientes.

Entre tus funciones está procesar pedidos, resolver discrepancias y apoyar cotizaciones; se valorará experiencia en ERP y Power BI, con disponibilidad para un modelo híbrido.

Formación

• 2-3 años de experiencia en roles similares brindando soporte a ventas o en ventas.
• Conocimiento intermedio de Microsoft Excel.
• Excelentes habilidades de comunicación verbal y escrita; dominio del inglés.

Responsabilidades

• Soporte diario de ventas y servicio al cliente para cuentas asignadas.
• Funciones de soporte para brindar el mayor nivel de servicio y satisfacción del cliente.
• Sirve como enlace entre recursos internos (ventas, ingeniería, compras) y clientes.
• Enfoque proactivo y sentido de urgencia en beneficio del cliente; comunicación oportuna.
• Procesamiento de pedidos: revisar cotizaciones e ingresar pedidos en ERP con precisión.
• Resolver discrepancias con el cliente antes de la entrada de pedidos; coordinar con servicios compartidos.
• Gestión de backlog, facturación y resolución de discrepancias de facturas de proveedores.
• Puede gestionar actividades de cotización de clientes alineadas a estrategias.

Conocimientos

Inglés fluido

Excel

Herramientas

ERP systems

Power BI

Descripción del empleo

Descripción del trabajo

Position:

Sales Operations Associate II

Job Description:

What You’ll Be Doing:

• Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales.
• Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures.
• Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers.
• Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective.
• Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements.
• Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues. Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability.
• Customers Service and Service Requests: Meets customer service agreements established in SOW. Respond quickly ad professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements. Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system. Obtains all related facts and makes the decision to accept or reject based on established guidelines.
• Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims: Maintain control of the open backlog of orders, service requests and RMA's from entry through billing. From ongoing reviews of open orders and SRs/RMAs determine if the vendors have shipped, entitled and or billed the order or return. Research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight and tax cde discrepancies.
• May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

What We Are Looking For:

• 2-3 years of experience in similar roles, providing support to Sales teams or in a Sales role.
• Intermediate knowledge of Microsoft Excel.
• Excellent verbal and written communication skills; must be fluent in English.
• Proactive mindset with strong initiative and self-motivation.

Even Better if You Have:

• Experience with ERP systems.
• Power BI.

Work Arrangement:

• Hybrid: 3 days in office / 2 days work from home

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 Floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Tuition reimbursement
• Growth Opportunities, and more!

Annual Hiring Range/Hourly Rate:

$19,991.67 - $22,000.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico )