Sales Operations Associate I

Arrow Electronics, Inc.; Tlaquepaque; Híbrido; MXN 186.000 - 207.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days of Christmas bonus

40% vacation premium

12 vacation days plus 2 Floating days,

sick days and holidays

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Tuition reimbursement

Growth Opportunities, and more!

Descripción de la vacante

Arrow Electronics, Inc. busca un Sales Operations Associate I para la oficina de Guadalajara. Será responsable del soporte diario de ventas y atención al cliente para cuentas con ventas indirectas, y actuará como enlace entre recursos internos y clientes, asegurando entregas eficientes.

La posición es híbrida: 3 días en oficina y 2 días desde casa; se ofrecen beneficios amplios y recompensas competitivas. Se valora experiencia mínima de 1 año, Excel intermedio y fluidez en inglés; experiencia

Formación

• Al menos 1 año de experiencia en operaciones o ventas.
• Conocimiento intermedio de Microsoft Excel.
• Habilidades de comunicación verbal y escrita excelentes; inglés fluido.
• Experiencia con Oracle ERP u otros sistemas ERP.

Responsabilidades

• Soporte diario de ventas y servicio al cliente para cuentas asignadas.
• Realizar funciones de soporte de ventas para ofrecer el mayor nivel de servicio.
• Actuar como enlace entre ventas internas, ingeniería, proveedores, fabricación, compras y clientes.
• Proactividad y sentido de urgencia para satisfacer a los clientes.
• Procesamiento de pedidos: revisar PO, términos de flete, precios y especificaciones.
• Resolver discrepancias con el cliente antes de la entrada de pedidos; ingresar pedidos en el ERP de Arrow.
• Gestionar cotizaciones de clientes conforme a estrategias y procesos de gestión de pedidos.

Conocimientos

Excel

Inglés fluido

Experiencia comercial

Herramientas

Oracle ERP

Descripción del empleo

Descripción del trabajo

Position:

Sales Operations Associate I

Job Description:

What You’ll Be Doing:

• Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales.
• Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures.
• Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers.
• Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective.
• Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements.
• Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues. Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability.
• May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

What We Are Looking For:

• Typically requires a minimum of 1 year of experience.
• Intermediate knowledge of Microsoft Excel.
• Excellent verbal and written communication skills; must be fluent in English.

Even Better if You Have:

• Experience with Oracle or any ERP system.

Work Arrangement:

• Hybrid: 3 days in office / 2 days work from home

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 Floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Tuition reimbursement
• Growth Opportunities, and more!

Annual Hiring Range/Hourly Rate:

$16,650.00 - $18,572.59 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico )