Email Operations & Communications Specialist

Arrow Components; Tlaquepaque; Híbrido; MXN 595.000 - 893.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days of Christmas bonus

40% vacation premium

12 vacation days + 2 floating days

Descripción de la vacante

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow supports over 220,000 manufacturers and service providers worldwide, guiding innovation for customers across multiple markets.

The Email Operations & Communications Specialist will define the experience communications strategy, own transactional and lifecycle emails, and collaborate with CX, UX, Product, Marketing, Legal

Formación

• 6+ years in digital communications, email operations, customer experience or related field.
• B2B technology, distribution, digital commerce or enterprise platform experience.
• Hands-on experience with Eloqua.

Responsabilidades

• Define the experience communications strategy.
• Own transactional, lifecycle and system-triggered communications.
• Build and optimize automation programs within CRM/ESP platforms.
• Manage segmentation, personalization and trigger logic.
• Ensure QA, deliverability and operational excellence.

Conocimientos

Digital communications

Customer experience

Agile teamwork

Stakeholder management

Analytical skills

Herramientas

Eloqua

HTML/CSS

Descripción del empleo

Email Operations & Communications Specialist

Job Description

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 148 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price.

Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

What You'll Be Doing

Strategy & Governance

• Define the experience communications strategy.
• Establish governance standards for content, branding, compliance and data use.
• Develop lifecycle communication frameworks.
• Partner with CX, UX, Product, Marketing, Legal and IT.

Communications & Email Operations

• Own transactional, lifecycle and system-triggered communications.
• Build and optimize automation programs within CRM/ESP platforms.
• Manage segmentation, personalization and trigger logic.
• Ensure QA, deliverability and operational excellence.

Content & Experience Management

• Align communications with content governance, SEO and web experiences.
• Approve communications for quality, consistency, accessibility and compliance.
• Maintain reusable templates and design standards.

Analytics & Optimization

• Define KPIs and reporting.
• Lead testing and optimization.
• Use data to improve customer journeys.

What We’re Looking For

• 6+ years in digital communications, email operations, customer experience or related field.
• B2B technology, distribution, digital commerce or enterprise platform experience.
• Hands-on experience with Eloqua.
• Knowledge of HTML/CSS, automation, segmentation, QA and deliverability.
• Experience in Agile environments and cross-functional teams.
• Strong analytical, communication and stakeholder management skills.

The Skills That Will Help You Succeed Even More:

• Communication lifecycle.
• Experience with UX.

Work Arrangement:

Hybrid: This position is part of a hybrid work arrangement requiring employee to be in office Tuesday, Wednesday, and Thursday with the option to work remotely on Monday and Friday.

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 Floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Tuition reimbursement
• Growth Opportunities, and more!

Annual Hiring Range/Hourly Rate

$53,350.00 - $80,000.00 MXN Monthly Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type

Full time

Job Category

Business Support

EEO Statement

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc. Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)