Sr Customer Support Associate

Arrow Electronics; Tlaquepaque; Híbrido; MXN 268.000 - 321.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days of Christmas bonus

40% vacation premium

12 vacation days plus 2 floating days

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Arrow Employee Discount Program

On-site Gym and Lockers

Descripción de la vacante

Arrow Electronics is seeking a Sr Customer Support Associate to coordinate service-center communications, manage order entry, and ensure timely deliveries. The role involves daily interaction with customers, supply-chain planning, and adherence to export controls, with a focus on accuracy and customer satisfaction.

The position requires 3–5 years in electronics/manufacturing, ERP experience (Oracle/SAP), strong Excel skills, and fluent English.

Formación

• Typically requires a 4-year degree.
• 3-5 years of experience in electronic and/or manufacturing industry.
• Desirable verifiable experience in project management.
• Proven experience with ERP systems such as Oracle and/or SAP.
• Intermediate-advanced knowledge of Microsoft Excel.
• Ability to communicate fluently in English, including with executives.
• Attention to detail, solutions oriented, sense of urgency.

Responsabilidades

• Act as communication coordinator from the Service Centre towards assigned customers.
• Manage both EDI and manual customer order entry.
• Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries.
• Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.
• Manage compliance with export rules for controlled products, including preparation of export licenses.
• Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
• Manage customer returns / RMA and invoice discrepancies.
• Communicate with the customers regarding order confirmation, shipping and tracking information.
• Create and send out defined reports to the customers on a regular basis.
• Occasionally participate to meetings with customers as required.
• Manage customer forecast communication both internally and externally.
• Analyse, elevate and take appropriate action on Shortages.
• Create new customer price agreements.

Conocimientos

Fluent English

Excel

Executive communication

Educación

4-year degree

Herramientas

Oracle ERP

SAP ERP

Descripción del empleo

Job Description

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

Position

Sr Customer Support Associate

Job Description

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 148 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

Join our Customer Support team in Guadalajara!

What You\'ll Be Doing

• Act as communication coordinator from the Service Centre towards assigned customers.
• Manage both EDI and manual customer order entry.
• Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
• Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.
• Manage compliance with export rules for controlled products, including preparation of export licenses.
• Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
• Manage customer returns / RMA and invoice discrepancies.
• Communicate with the customers regarding order confirmation, shipping and tracking information.
• Create and send out defined reports to the customers on a regular basis.
• Occasionally participate to meetings with customers as required.
• Manage customer forecast communication both internally and externally.
• Analyse, elevate and take appropriate action on Shortages.
• Create new customer price agreements.

What We Are Looking For

• Typically requires a 4-year degree
• 3-5 years of experience in electronic and/or manufacturing industry.
• Desirable verifiable experience in project management.
• Proven experience with ERP systems such as Oracle and/or SAP.
• Intermediate-advanced knowledge of Microsoft Excel.
• Ability to communicate fluently in English. This role with communicate with c-level executives.
• Attention to detail, solutions oriented, sense of urgency.

Work Arrangement

• Hybrid: 3 days in office/2 days' work from home

What\'s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days + sick days + birthday + holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Access to Arrow’s Employee Discount Program
• On-site Gym and Lockers, Free for Use to All Employees!
• Growth Opportunities, and more!

Annual Hiring Range/Hourly Rate

$23,983.33 - $28,772.67 MXN Monthly
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

EEO Statement

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

Location

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type

Full time

Job Category

Business Support