Email Operations & Communications Specialist

Arrow Electronics; Tlaquepaque; Presencial; MXN 595.000 - 893.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days of Christmas bonus

40% vacation premium

12 vacation days plus 2 Floating days,

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

13% Savings Fund

Tuition reimbursement

Growth Opportunities

Descripción de la vacante

Arrow Electronics is seeking an Email Operations & Communications Specialist to lead transactional and lifecycle communications. You will design governance standards, manage automation in CRM/ESP platforms, and ensure deliverability and QA across campaigns.

Hybrid role based in MX-JAL-Tlaquepaque, with in-office presence Tue–Thu and remote Mon/Fri. The position offers rich benefits including insurance, vacation perks and growth opportunities.

Formación

• 6+ years in digital communications or related field.
• Experience with B2B technology, distribution, or digital commerce.
• Hands-on Eloqua experience and familiarity with HTML/CSS.
• Experience in Agile environments and cross-functional teams.
• Strong analytical, communication and stakeholder management skills.

Responsabilidades

• Define the experience communications strategy and governance standards.
• Own transactional, lifecycle and system-triggered communications; optimize automation.
• Align communications with content governance, SEO and web experiences.
• Define KPIs, lead testing and data-driven optimization of journeys.

Conocimientos

Digital communications

Email operations

Customer experience

Eloqua

HTML/CSS

Agile

Stakeholder management

Analytics

Herramientas

CRM/ESP

Descripción del empleo

Position: Email Operations & Communications Specialist

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served. A Fortune 148 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

What You'll Be Doing

Strategy & Governance

Define the experience communications strategy. Establish governance standards for content, branding, compliance and data use. Develop lifecycle communication frameworks. Partner with CX, UX, Product, Marketing, Legal and IT.

Communications & Email Operations

Own transactional, lifecycle and system-triggered communications. Build and optimize automation programs within CRM/ESP platforms. Manage segmentation, personalization and trigger logic. Ensure QA, deliverability and operational excellence.

Content & Experience Management

Align communications with content governance, SEO and web experiences. Approve communications for quality, consistency, accessibility and compliance. Maintain reusable templates and design standards.

Analytics & Optimization

Define KPIs and reporting. Lead testing and optimization. Use data to improve customer journeys.

What We're Looking For

• 6+ years in digital communications, email operations, customer experience or related field.
• B2B technology, distribution, digital commerce or enterprise platform experience.
• Hands-on experience with Eloqua.
• Knowledge of HTML/CSS, automation, segmentation, QA and deliverability.
• Experience in Agile environments and cross-functional teams.
• Strong analytical, communication and stakeholder management skills.

The Skills That Will Help You Succeed Even More

(Optional): Communication lifecycle. Experience with UX.

Work Arrangement

Hybrid: This position is part of a hybrid work arrangement requiring employee to be in office Tuesday, Wednesday, and Thursday with the option to work remotely on Monday and Friday.

What's In It For You

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 Floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Tuition reimbursement
• Growth Opportunities, and more!

Annual Hiring Range/Hourly Rate

$53,350.00 - $80,000.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type

Full time

Job Category

Business Support

EEO Statement

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc. Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)