Sales Operations Associate II

Arrow Enterprise Computing Solutions; Tlaquepaque; On-site; MXN 212,000 - 259,000; Full time

Benefits offered by this job

Christmas bonus 30 days

Vacation premium 40%

12 vacation days + 2 floating days

Vision and dental

Life Insurance

Healthcare Insurance

Food/Pantry vouchers 10%

Restaurant vouchers

Savings fund 13%

Growth opportunities

And more

Job summary

Arrow Enterprise Computing Solutions in Mexico is seeking a Sales Operations Associate II to support the sales team across quote-to-cash processes.

You will manage accounts, coordinate quotes, orders, and invoicing, work with ERP systems, and provide data-driven insights to improve efficiency.

This role offers growth opportunities and a comprehensive benefits package as part of Arrow's global business support team.

Qualifications

• 2-3 years of experience in similar roles supporting Sales teams or in a Sales role.
• Experience managing an ERP (Oracle Preferred).
• Intermediate Microsoft Excel skills, to analyze data and present reports.
• English proficiency; with excellent communication skills.

Responsibilities

• Manage the overall account relationship and day-to-day sales activities by providing service and support to the assigned customer base.
• Coordinate work with internal/external resources for quoting, fulfilling demand, and troubleshooting customer requirements.
• Own the Quote to Order processes and order preparation for specified customers; coordinate quotations and pricing with management.
• Collaborate with supplier contacts and internal departments to resolve pre-sales and post-sales issues; notify customers of delivery status changes.
• Liaise between sales and other teams to resolve returns, invoicing, credit, shipping issues in a timely fashion.
• Support Order to Invoice process; maintain POI and inventory integrity to minimize write-offs/bill-backs.

Skills

Excel proficiency

English communication

Tools

Oracle ERP

Job description

Position:

Sales Operations Associate II

Job Description:

Why You'll Love This Role

Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization. Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.

What You'll Do:

• Manage the overall account relationship and the day-to-day sales activities by providing service and support to the assigned customer base.
• Working with internal and external resources, facilitating work of others in quoting, fulfilling demand, and troubleshooting other customer requirements.
• Owner of the overall Quote to Order Processes and order preparation for specified customers, coordinates resources and processing of quotations, works with management to set pricing.
• Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems, provide proactive notification to customer of changes to delivery status.
• Liaison between sales team- ensures returns, invoicing, credit, shipping issues, etc. are resolved in a timely fashion.
• On-going Sales Support activities for the Order to Invoice process. Owns & Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs.

Who We Are Looking For:

• 2-3 year of experience in similar roles, providing support to Sales teams or in a Sales role.
• Experience managing an ERP (Oracle Preferred).
• Intermediate Microsoft Excel skills, to analyze data, present reports.
• English proficiency; with excellent communication skills.

What's In It For You :

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, your birthday and sick days.
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Growth Opportunities, and more!
• And more!

About Arrow

We believe new technologies have the power to make life not only different, but better. At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges. Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.

Life at Arrow

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day. From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

Annual Hiring Range/Hourly Rate:

$19,000.00 - $23,250.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. ( EEO policy Mexico )

Location:

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies . We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time.