Customer Service Rep

Arrow Electronics; Tlaquepaque; Hybrid; MXN 186.000 - 221.000; Vollzeit

Benefits dieser Stelle

Christmas bonus (30 days)

Vacation premium 40%

Paid time off 12 days + 2 floating

Vision assistance

Dental assistance

Life insurance

Healthcare insurance

Meal vouchers

Restaurant vouchers

Savings fund

Zusammenfassung

Arrow Electronics is seeking a Customer Service Rep to provide expert support to the Inside Sales Team and customers. You will manage quote-to-order activities, process orders end-to-end, and coordinate with asset teams to meet customer demands.

The role requires 1–2 years in customer support, Excel proficiency, and fluent English. The position offers a hybrid work arrangement (3 days in office, 2 from home) in Jalisco, Mexico, with a monthly salary in the posted range.

Qualifikationen

• 1-2 years of experience in customer support.
• ERP systems (Oracle) experience desirable.
• Intermediate knowledge of Microsoft Excel is required.
• Experience supporting sales efforts.
• Strong communication and teamwork skills.
• Fluent in English.

Aufgaben

• Provide expert internal and external customer service and sales support to the Inside Sales Team and customer engagements.
• Assist Sales with quote-to-order activities.
• Enter orders, maintain value-added orders, and follow up to complete end-to-end process.
• Backlog management and order processing coordination.
• Expedite factory purchase orders with asset and portals to meet open orders.
• Handle inbound order formats (PDF, email, Office docs).
• Submit supplier requirements including Value Added, NCNR, and COP; assist in pricing maintenance.
• Support sales team with direct customer contact and escalating expedites.
• Collaborate with asset team to process orders and resolve issues promptly.
• Assist with RMA, CAR, FQR, and post-delivery issue resolution.

Kenntnisse

Customer service

Excel

English communication

Sales support

Teamwork

Tools

Oracle ERP

Jobbeschreibung

Position

Customer Service Rep

Why You’ll Love this Role

Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization. Whether you’re supporting business operations, coordinating projects, or helping teams work more efficiently, you’ll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.

Job Description

Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization. Whether you’re supporting business operations, coordinating projects, or helping teams work more efficiently, you’ll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.

What You’ll Do

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
• Assist Sales with overall Quote to Order activities.
• Responsible for Post-order to Invoice including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
• Backlog Management.
• Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
• Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
• Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.
• Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
• Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
• Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).

Who Are We Looking For

• 1- 2 years of experience in customer support.
• Industry experience is preferred in a similar field.
• Desirable knowledge of ERP systems (Oracle).
• Intermediate knowledge of Microsoft Excel is a must.
• Experience supporting sales efforts.
• Communication skills teamwork-oriented.
• Ability to communicate fluently in English.

Work Arrangement

• Hybrid: 3 days in office / 2 days from home

What’s In It for you?

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days + 2 floating days, holidays and sick days
• Vision Assistance
• Dental Assistance
• Life Insurance
• Major Healthcare Insurance
• Food/Pantry Vouchers
• Restaurant Vouchers
• Savings Fund
• Growth Opportunities, and more!

About Arrow

We believe new technologies have the power to make life not only different, but better. At Arrow, we’re helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges. Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what’s next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.

Life at Arrow

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day. From your first day, you’ll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

Annual Hiring Range/Hourly Rate

$16,650.00 - $19,816.59 MXN Monthly
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type

Full time

Job Category

Business Support

EEO Statement

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)