Sales and Implementation Engineer

InvGate; Ciudad de México; Hybrid; MXN 800,000 - 1,200,000; Full time

Benefits offered by this job

Health insurance

English classes provided

Birthday day off

Extended PTO

Job summary

InvGate in Mexico City is seeking a bilingual Sales & Implementations Engineer to translate client business processes into ITSM/ITAM solutions, deliver demos and proofs of concept, and ensure successful deployments.

The role combines technical consulting with hands-on product implementation, interfacing with R&D to resolve complex issues and maximize value for customers. This hybrid role is based at Paseo de la Reforma, Cuauhtémoc, CDMX, with office presence three days per week.

Qualifications

• Degree in Engineering or Computer Science.
• Experience in software implementation, ITSM or ITIL.
• Bilingual in English and Spanish.
• Strong communication and negotiation skills.

Responsibilities

• Deliver technical solutions for ITSM & ITAM, including demos and proofs of concept and production implementations.
• Validate solutions from technical and project planning perspectives.
• Support Sales during RFI/RFP to contract close.
• Create configuration documents and tips for implementation best practices.
• Interface with customers and R&D to resolve complex technical or product issues.

Skills

Analytical thinking

Communication skills

Negotiation

Client-facing

Bilingual English/Spanish

Education

Engineering or Computer Science degree

Tools

InvGate products

Job description

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.

To support our continuous growth we are looking for a bilingual Sales & Implementations Engineer to join our team. This key customer-facing position is responsible for understanding our client's business processes and mapping these processes to our software solutions. You will advise potential clients on technical aspects during the sales process, as well as implement our products to ensure that customers get the most value from our offerings.

Responsibilities:

• Delivering technical solutions to prospects or clients for ITSM & ITAM applications, including demos and proofs of concept, as well as production implementations.
• Validating the solutions offered to prospects, from both a technical and project planning point of view.
• Supporting Sales Representatives during the entire sales process, from request for information (RFI) and request for proposal (RFP), to contract negotiation and closing.
• Generating documents to make configuration easier including tips around implementation best practices.
• Interfacing between customers and our R&D teams to solve complex technical or product/implementation issues.

Qualifications

Do not hesitate in applying if you:

• Think analytically
• Hold or are working towards a degree in Engineering or Computer Science
• Have strong communication and negotiation skills
• Enjoy working with clients, have good energy, and are empathetic
• Have previous experience in software implementation, particularly ITSM or ITIL
• Are bilingual in English and Spanish

Having previous experience using InvGate products is a big plus!

We offer real opportunities for professional development, fully covered English classes, top-tier health insurance, Free bithday day and extended PTO.

Our office is located in Paseo de la Reforma, Cuauhtémoc, CDMX. This position will be Hybrid, requiring office attendance only 3 times a week.