Pre-sales Solutions Engineer

Open iT, Inc.; Santiago de Querétaro; Presencial; MXN 699.178 - 1.048.767; Jornada completa

Descripción de la vacante

Open iT, Inc. is seeking an individual to provide technical presales support in Santiago de Querétaro, Mexico. The role involves working closely with the Sales team to scope technical solutions based on customer requirements and conducting product demonstrations.

The ideal candidate is fluent in both English and Spanish, possesses strong problem-solving and analytical skills, and has experience in the IT sales cycle. The position also requires excellent communication abilities and technical proficiency.

Formación

• Fluent in English and Spanish.
• Excellent written and verbal communication, and client-facing skills.
• Demonstrated technical skills including software proficiency and programming.

Responsabilidades

• Provide pre-sales support and technical expertise to Sales Organization.
• Help customers understand features and benefits through consultations.
• Represent Open iT at events such as conferences and webinars.

Conocimientos

Fluent in English

Fluent in Spanish

Strong problem-solving skills

Technical writing

Data analysis

Excellent communication skills

Strong time management skills

Interpersonal skills

Descripción del empleo

An individual with a passion for understanding customers and prospective customers’ needs, a critical-thinker, and one that is creative in providing solutions. You will work closely with the Sales team to provide technical presales support to sales engagement.

The main responsibilities of this position include, but are not limited to:

• Provide pre-sales support and technical expertise to Open iT Sales Organization and Partners
• Scope technical solutions and align product to customers’ business by interpreting customer requirements.
• Help with existing and new customers understand features and benefits of Open iT solutions through consultations, product demonstrations, onboarding and training.
• Communicate product requirements, setup, and statuses.
• Assisting with RFI or RFP delivered by a prospect
• RepresentOpen iTat events such as conferences,webinars, speaking engagements, etc.

Required Qualifications:

• Fluent in English and Spanish
• Current residence in Queretaro, Mexico.
• Excellent written and verbal communication, and client-facing skills
• Strong time management and interpersonal skills
• Demonstrated technical skills (e.g software proficiency, technical writing, programming, data analysis, etc.)
• Ability to assimilate new information, understand highly technical concepts, and learn new technologies quickly
• Strong problem-solving and analytical skills
• Ability to work well under pressure in a deadline driven environment yet providing accurate solutions
• Ability to work effectively both independently as well as within a team

Preferred Qualifications:

• Experience working in IT related field
• Experience in the IT Sales Cycle.
• Fluency in German or Portuguese (Highly desirable)
• Experience with Software Asser Management (SAM) processes, preferably using ServiceNow SAM Pro.
• Experience working with different client-server architectures, VMs, Networks, etc.
• Experience with customer-facing job or position

If this opportunity is a potentially good match for you, then we look forward to reviewing your application. Click the “Apply for job” button and we hope to meet you soon!