Implementation Specialist, Professional Services - HRS

The Wrap; México; A distancia; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Mitratech is seeking a detail-oriented Customer Onboarding & Implementation Specialist in Mexico to guide new customers from kickoff to go-live. You will configure accounts, manage timelines, and ensure successful handoffs to account management and support.

Ideal candidates have 1–3 years in customer onboarding or related roles, experience with SaaS platforms, and strong organizational and communication skills. This role offers a collaborative, diverse, and fast-paced environment.

Formación

• Associate's or Bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field preferred.
• Equivalent combination of education, training, and relevant work experience will be considered.
• 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role.
• Experience managing multiple projects, customer relationships, or onboarding activities preferred.
• Experience working with SaaS platforms, enterprise software, or technology-based solutions preferred.
• Strong organizational skills with the ability to manage competing priorities and deadlines.
• Demonstrated commitment to delivering exceptional customer experiences and successful project outcomes.

Responsabilidades

• Lead customer onboarding and implementation from kickoff through completion.
• Configure customer accounts, user access, settings, and workflows; perform QA testing.
• Manage multiple implementation projects and communicate status updates.
• Maintain strong customer relationships through clear, timely communication.
• Collaborate with internal teams to resolve issues and ensure smooth transitions.
• Suggest improvements to onboarding processes and maintain accurate records.

Conocimientos

Project & Organizational Skills

Communication Skills

Attention to Detail

Customer-Focused Mindset

Technical Adaptability

Educación

Associate's or Bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field preferred

Descripción del empleo

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in MEXICO. Applications from candidates located outside this region will not be reviewed.

Job Overview

Essential Duties & Responsibilities

• Customer Onboarding & Implementation: Lead the onboarding process for new customers from kickoff through implementation completion, guiding them through setup requirements, timelines, and key milestones.
• Account Setup & Configuration: Configure customer accounts, user access, settings, and workflows, performing quality assurance testing and validation to ensure all configurations are accurate and complete.
• Project Coordination & Management: Manage multiple implementation projects simultaneously, tracking progress and proactively communicating status updates to customers and internal stakeholders.
• Customer Communication & Support: Build strong customer relationships through clear, timely communication, providing guidance throughout the implementation process and addressing questions and concerns promptly.
• Cross-Functional Collaboration: Partner with internal teams to resolve issues, coordinate activities, and ensure seamless transitions from implementation to ongoing account management or support.
• Process Improvement: Contribute ideas to improve onboarding processes and implementation workflows; maintain accurate documentation and implementation records.

Qualifications & Skills

• Project & Organizational Skills: Strong organizational and project management skills with the ability to manage multiple projects and competing priorities simultaneously.
• Communication Skills: Excellent written and verbal communication skills with a professional, customer-centered approach.
• Attention to Detail: Strong attention to detail and commitment to quality throughout the configuration and validation process.
• Customer-Focused Mindset: Customer-focused and service-oriented with a self-motivated, proactive approach and a strong sense of ownership.
• Technical Adaptability: Comfortable learning new systems, tools, and processes; experience in customer onboarding, implementation, or customer-facing roles preferred.

Education & Skills:

• Associate's or Bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field preferred.
• Equivalent combination of education, training, and relevant work experience will be considered.
• 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role.
• Experience managing multiple projects, customer relationships, or onboarding activities preferred.
• Experience working with SaaS platforms, enterprise software, or technology-based solutions preferred.
• Strong organizational skills with the ability to manage competing priorities and deadlines.
• Demonstrated commitment to delivering exceptional customer experiences and successful project outcomes.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.