Sales Administrator

Garrett Advancing Motion; México; On-site; MXN 280,000 - 420,000; Full time

Job summary

Garrett Advancing Motion is seeking a Sales Support Admin to manage end-to-end order processing, scheduling agreements and related master data in SAP. You will interact with Customer Desk, Sales Managers and Program Managers to ensure on-time orders and compliant processes.

The role requires 4+ years in order management or customer administration, plus ERP tools experience (SAP/o9) and strong Excel/PowerBI skills. English proficiency and Six Sigma cert are preferred.

Qualifications

• Bachelor’s degree in Business Administration, Economics and/or Engineering or related areas required.
• Minimum 4+ years of relevant experience in Customer Administration or Customer service, Order Management, Sales and Supply Chain.
• English proficiency.
• ERP tools viz o9 and SAP skills required; other data management software preferred.
• MS Office experience including Excel (advanced), PowerPoint, PowerBi.
• Strong data visualization, presentation and communication skills.
• Preferred Six Sigma Green Belt or equivalent certification.

Responsibilities

• End-to-end order management, ensuring timely and accurate orders per PO and sales manager agreements.
• Collaborate with Credit & Collection to minimize AR past due for price discrepancies.
• Serve as the first contact for SO/SA/DR/invoice issues and drive root-cause analysis; coordinate with sales, customer desk, prototyping and logistics teams.

Skills

English proficiency

Data visualization

Presentation skills

Communication skills

Education

Bachelor's degree in Business Administration, Economics and/or Engineering

Six Sigma Green Belt Certification

Tools

SAP

o9

PowerBi

Excel

PowerPoint

Job description

The Sales Support Admin manages the flow of sales operations ensuring compliance with GTX business model and full adherence to internal procedures foucs on Order Management: offering support with creation of Scheduling Agreement & Sales Orders & Debit Requests and prototype Sales Orders check and release in SAP; Master data creation and maintenance of material master data and customer master data in SAP; Sales operations process improvement;

Ensure on-time sales orders, scheduling agreements, debit requests creation/update in SAP based on the requests received from Customer Desk team, Sales Managers and Program Managers ensuring compliance with HTS business model and full adherence to internal procedures. (Sales Order, Debit Request, Inquiry Conversion/OA, Interco Orders, Free of Charge Orders, Motorsport Sales Orders, Supplier Orders, Schedule Agreement for Customer, Schedule Agreement for Intercompany, Schedule Agreement 3PP Creation/Update, Prototype Order Check/Release)

• Responsible for order management end to end process; take ownership on cross-functional meetings to ensure orders are created in accordance with customer purchase order and as per the sales manager agreement with the customer.
• Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies.
• Be the 1st point of contact for resolution of SO/SA/DR and invoice issues and manage resolution and root cause determination; Building relationships with sales team members, customer desk, prototype and logistic teams.

Requirements

• Bachelor’s degree in Business Administration, Economics and/or Engineering or related areas required.
• Minimum 4+ years of relevant experience in Customer Administration or Customer service, Order Management, Sales and Supply Chain.
• Previous experience in the automotive industry preferred (OEM, Tier-I)
• English proficiency
• General Administration experience, Customer, Product, Sales Terms
• ERP tools viz o9, SAP skills required and other software related to data management, Administration preferred
• Experienced with MS Office (Excel advanced, PowerPoint, PowerBi etc.)
• Strong Data visualition capabilities, Presentation and communication skills
• Preferred - Six Sigma Green Belt Certification / equivalent certification