Sales Support Specialist

Garrett - Advancing Motion; Mexicali; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Garrett - Advancing Motion in Mexicali seeks a Sales Support Specialist to partner with Sales Managers and Customer teams to secure demand planning and tooling contributions. You will manage POs, update pricing across systems, and maintain pricing tracking while coordinating with Credit & Collections to minimize AR delinquencies.

The role requires SAP experience, 2+ years in sales administration, and fluent English, with strong Excel and communication skills.

Formación

• Bachelor’s degree in business or related field required.
• 2+ years in sales administration, sales support, or customer service.
• Experience with SAP systems.
• Fluent in English.
• Strong MS Office/Excel skills.
• Excellent communication skills.
• Data administration and procedural precision.
• Detail- and process-oriented with strong organizational skills.
• Foster teamwork and analytical abilities.

Responsabilidades

• Partner with Sales Managers and Customer teams to secure demand planning and tooling contribution.
• Manage Customer Purchase Order (PO) from portals, ensure pricing updates within 24h, archive PO and maintain pricing tracking.
• Gather and validate information to create new product specifications.
• Partner with Credit & Collection to drive AR past due for price discrepancies to <1%.
• Capture long-term demand based on sales team input for volumes.
• Take ownership on cross-functional meetings: analyze/align demand, ensure tooling/project details, identify New Product Implementations and coordinate with Sales and Procurement.

Conocimientos

Fluent English

Excellent communication

Analytical skills

Teamwork

Organizational skills

Detail oriented

Process oriented

Educación

Bachelor's degree in Business or related field

Herramientas

SAP

Microsoft Excel

Microsoft Office

Descripción del empleo

Job Description

The Sales Support Specialist partners with the Sales Managers and other members of the Customer teams to secure customer demand planning and tooling contribution.

• Ensure on-time pricing updates in creation/maintenance/update of material and pricing information in all systems (SFDC, SAP, etc.) and proactively inform the Sales Manager of differences on customer Purchase Order vs. our pricing offer.
• Manage Customer Purchase Order (PO) from customer portals, ensure correctness and initiate the pricing update process within 24h; responsible with PO archiving and pricing tracking file maintenance.
• Gather and validate the information from the requestors to create a new product specification (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.)
• Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies.
• Responsible to capture long-term demand based on the sales team input for volumes.

Job Description

The Sales Support Specialist partners with the Sales Managers and other members of the Customer teams to secure customer demand planning and tooling contribution.

• Ensure on-time pricing updates in creation/maintenance/update of material and pricing information in all systems (SFDC, SAP, etc.) and proactively inform the Sales Manager of differences on customer Purchase Order vs. our pricing offer.
• Manage Customer Purchase Order (PO) from customer portals, ensure correctness and initiate the pricing update process within 24h; responsible with PO archiving and pricing tracking file maintenance.
• Gather and validate the information from the requestors to create a new product specification (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.)
• Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies.
• Responsible to capture long-term demand based on the sales team input for volumes.

Take ownership on cross-functional meetings

• Analyze and align Customer demand based on portal input, supply chain and sales team inputs
• Ensure accurate information and details related to tooling projects including capacity, tooling breakdown, operations # and costs, vendors, project milestones and timeline, etc.
• Ensure identification and follow-up of all New Product Implementation projects that are customer funded and partner with Sales Manager to secure customer approval (update web-based portals, prepare customer presentation etc.)
• Partner with Procurement Admin team and contribute to GR on time by ensuring tagging instructions to be provided accurately and on time to internal stakeholders and suppliers.

Requirements

• Business or commercial bachelor’s degree or similar qualification
• At least 2 years’ experience in sales administration, sales support and/or customer service, preferably in an international organization
• Experience of working with SAP system
• Fluent in English
• Microsoft Office skills (e.g. Excel)
• Excellent communication skills
• Data administration management and precision to procedures
• Process and detail oriented
• Exceptional organizational skill
• Foster effective teamworkAnalytical skills