Sales Support Specialist

Garrett Advancing Motion; Mexicali; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Garrett Advancing Motion is seeking a Sales Support Specialist in Mexicali to collaborate with Sales Managers and the customer team to secure demand planning and tooling contributions. You will manage PO flow, pricing accuracy, and cross-system updates, ensuring timely communications on PO vs pricing differences.

The role requires a business or commercial degree, 2+ years in sales administration or related fields, SAP experience, and strong English and Office skills.

Formación

• Business or commercial bachelor's degree or similar qualification.
• At least 2 years' experience in sales administration, sales support and/or customer service.
• Experience of working with SAP system.
• Fluent in English.
• Microsoft Office skills (e.g. Excel).
• Excellent communication skills.
• Data administration management and precision to procedures.
• Process and detail oriented.
• Exceptional organizational skill.
• Foster effective teamwork.
• Analytical skills.

Responsabilidades

• Partner with Sales Managers and Customer teams to secure demand planning and tooling contribution.
• Ensure on-time pricing updates and pricing info across systems (SFDC, SAP) and inform Sales Manager of PO vs pricing differences.
• Manage Customer Purchase Orders from portals; ensure accuracy and price updates within 24h; archive POs and maintain pricing tracking.
• Gather and validate information to create new product specifications with cross-functional teams.
• Collaborate with Credit & Collections to minimize AR past due for price discrepancies.
• Capture long-term demand based on sales input for volumes.
• Lead cross-functional meetings and align demand with supply chain and sales inputs.
• Ensure tooling project data: capacity, costs, milestones, timeline; maintain accuracy.
• Identify and follow up on New Product Implementations funded by customers; support with portals and presentations.
• Coordinate with Procurement Admin to ensure timely tagging and GR with stakeholders and suppliers.

Conocimientos

Fluent English

Excellent communication

Data administration

Detail oriented

Organizational skills

Teamwork

Analytical skills

Microsoft Office

Educación

Bachelor's degree in Business or related

Herramientas

SAP

Excel

Descripción del empleo

• The Sales Support Specialist partners with the Sales Managers and other members of the Customer teams to secure customer demand planning and tooling contribution.
• Ensure on-time pricing updates in creation/maintenance/update of material and pricing information in all systems (SFDC, SAP, etc.) and proactively inform the Sales Manager of differences on customer Purchase Order vs. our pricing offer.
• Manage Customer Purchase Order (PO) from customer portals, ensure correctness and initiate the pricing update process within 24h; responsible with PO archiving and pricing tracking file maintenance.
• Gather and validate the information from the requestors to create a new product specification (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.)
• Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies.
• Responsible to capture long-term demand based on the sales team input for volumes
• Take ownership on cross-functional meetings
• Analyze and align Customer demand based on portal input, supply chain and sales team inputs
• Ensure accurate information and details related to tooling projects including capacity, tooling breakdown, operations # and costs, vendors, project milestones and timeline, etc.
• Ensure identification and follow-up of all New Product Implementation projects that are customer funded and partner with Sales Manager to secure customer approval (update web-based portals, prepare customer presentation etc.)
• Partner with Procurement Admin team and contribute to GR on time by ensuring tagging instructions to be provided accurately and on time to internal stakeholders and suppliers.

• Business or commercial bachelors degree or similar qualification
• At least 2 years' experience in sales administration, sales support and/or customer service, preferably in an international organization
• Experience of working with SAP system
• Fluent in English
• Microsoft Office skills (e.g. Excel)
• Excellent communication skills
• Data administration management and precision to procedures
• Process and detail oriented
• Exceptional organizational skill
• Foster effective teamwork
• Analytical skills