Sales Administrator

Garrett; Ciudad de México; On-site; MXN 360,000 - 540,000; Full time

Job summary

Garrett in Mexico City is seeking a Sales Support Admin to manage end-to-end order management, scheduling agreements, and SAP-based processes in alignment with the HTS GTM model. The role focuses on ensuring on-time orders, accuracy of master data, and seamless cross-functional collaboration with Sales, Program Managers, and Logistics.

The ideal candidate holds a business or engineering degree and has 4+ years in customer administration or order management, with SAP and o9 proficiency, and

Qualifications

• Bachelor’s degree required in Business Admin, Economics, Engineering or related field.
• 4+ years in Customer Administration, Order Management or Sales.
• Automotive industry experience preferred (OEM, Tier-I).
• SAP and o9 proficiency; strong MS Office skills.

Responsibilities

• Own end-to-end order management; coordinate cross‑functional meetings.
• Gather data to create new orders in SAP from requestors.
• Partner with Credit & Collection to keep AR past due <1%.
• First point of contact for SO/SA/DR and invoice issues; collaborate with teams.

Skills

MS Office

English proficiency

Data visualization

Presentation skills

Communication skills

Education

Bachelor’s degree in Business Administration, Economics and/or Engineering or related areas

Tools

SAP

o9

Power BI

MS Excel

PowerPoint

Job description

The Sales Support Admin manages the flow of sales operations ensuring compliance with GTX business model and full adherence to internal procedures foucs on Order Management: offering support with creation of Scheduling Agreement & Sales Orders & Debit Requests and prototype Sales Orders check and release in SAP; Master data creation and maintenance of material master data and customer master data in SAP; Sales operations process improvement;

Ensure on-time sales orders, scheduling agreements, debit requests creation/update in SAP based on the requests received from Customer Desk team, Sales Managers and Program Managers ensuring compliance with HTS business model and full adherence to internal procedures. (Sales Order, Debit Request, Inquiry Conversion/OA, Interco Orders, Free of Charge Orders, Motorsport Sales Orders, Supplier Orders, Schedule Agreement for Customer, Schedule Agreement for Intercompany, Schedule Agreement 3PP Creation/Update, Prototype Order Check/Release)

• * Responsible for order management end to end process; take ownership on cross-functional meetings to ensure orders are created in accordance with customer purchase order and as per the sales manager agreement with the customer.
• * Gather and validate the information from the requestors to create a new order in SAP (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.)
• * Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies.
• * Be the 1st point of contact for resolution of SO/SA/DR and invoice issues and manage resolution and root cause determination; Building relationships with sales team members, customer desk, prototype and logistic teams.

Requirements

• Bachelor’s degree in Business Administration, Economics and/or Engineering or related areas required.
• Minimum 4+ years of relevant experience in Customer Administration or Customer service, Order Management, Sales and Supply Chain.
• Previous experience in the automotive industry preferred (OEM, Tier-I)
• English proficiency
• General Administration experience, Customer, Product, Sales Terms
• ERP tools viz o9, SAP skills required and other software related to data management, Administration preferred
• Experienced with MS Office (Excel advanced, PowerPoint, PowerBi etc.)
• Strong Data visualition capabilities, Presentation and communication skills
• Preferred - Six Sigma Green Belt Certification / equivalent certification