SaaS Renewals & Upsell Specialist — Unlimited Commissions

CAN002 Thomson Reuters Canada Ltd; México; Hybrid; MXN 430,000 - 600,000; Full time

Benefits offered by this job

Flexible vacation

Mental Health Days off

Headspace app access

Retirement savings

Tuition reimbursement

Employee incentive programs

Wellbeing resources

Job summary

Thomson Reuters Canada Ltd in Mexico City is seeking an Account Specialist to manage renewals and upsell opportunities within a SaaS portfolio. You will coordinate quotes, contracts, and inquiries while maintaining strong customer relationships and renewal forecasts.

Join a globally recognized company with hybrid work options, growth opportunities, and a focus on customer value realization across legal, tax, and information services.

Qualifications

• 2+ years in account management, renewals, inside sales, or customer-facing roles with accounts portfolio management experience.
• Bachelor's degree in Business, Marketing, or related field, or equivalent professional experience.
• Advanced English proficiency both written and oral.
• Strong commercial acumen and negotiation skills.
• Excellent communication and relationship management abilities.
• Proficiency in CRM and quoting tools (Salesforce, CPQ).

Responsibilities

• Own the end-to-end renewal process for a portfolio of customers, ensuring accuracy, timeliness, and alignment with customer value realization.
• Prepare quotes, contracts, and documentation; manage inbound commercial inquiries; identify and execute low-complexity upsell and cross-sell opportunities.
• Act as a primary contact for commercial and support-related inquiries; confirm renewal intent and clarify terms with customers.
• Analyze customer data to identify trends and opportunities; maintain accurate CRM records and renewal forecasts.
• Partner with Account Executives, Customer Success Managers, Finance, and Legal to ensure smooth processing of commercial transactions and strategic alignment.
• Drive timely and accurate renewals through proactive customer communication and documentation.
• Collaborate across teams to align on customer strategy, pricing, and contract terms.

Skills

Account Management

Renewals

Upsell

SaaS

Education

Bachelor's degree in Business or related field

Tools

Salesforce

CPQ

Job description

Thomson Reuters Canada Ltd in Mexico City is seeking an Account Specialist to manage renewals and upsell opportunities within a SaaS portfolio. You will coordinate quotes, contracts, and inquiries while maintaining strong customer relationships and renewal forecasts.

Join a globally recognized company with hybrid work options, growth opportunities, and a focus on customer value realization across legal, tax, and information services.