SaaS Onboarding Specialist - Remote Hospitality Focus

Atomic Hr; Monterrey; A distancia; MXN 300.000 - 400.000; Jornada completa

Descripción de la vacante

Atomic HR is seeking a customer onboarding specialist to guide new customers from kickoff to go-live, mastering the platform’s availability, rates, payments, and reporting. You’ll tailor demos, build onboarding plans, and keep follow-ups organized, turning complex features into practical examples.

You will spot early points of confusion, share insights with product teams, and stay calm and organized during peak seasons, ensuring smooth launches and satisfied clients.

Formación

• 2+ years of customer-facing experience in SaaS onboarding or deployment.
• Experience onboarding or training customers on a software product.
• Ability to explain complex software in plain language to non-technical users.
• Strong organization and follow-through across calls, notes, and next steps.
• Excellent written and spoken English.
• Patience and empathy with users learning new tools.
• Comfort with CRM, helpdesk, or project-tracking tools.

Responsabilidades

• Guide new customers through onboarding end to end, from kickoff calls to go-live.
• Become a true expert on the platform, including availability, rates, payments, site maps, reporting, and guest communication.
• Deliver tailored demos that turn complex features into simple, practical examples.
• Build onboarding plans, setup checklists, and clear follow-up emails after every call.
• Spot common points of confusion early and address them proactively.
• Share specific customer insights with product and engineering.
• Keep notes, next steps, and setup details organized in CRM and tracking tools.
• Stay calm, responsive, and organized during peak-season urgency.

Conocimientos

customer-facing experience

onboarding experience

explain complex software

organization and follow-through

English proficiency

patience and empathy

CRM / helpdesk tools

Herramientas

CRM software

Helpdesk software

Project-tracking tools

Descripción del empleo

Atomic HR is seeking a customer onboarding specialist to guide new customers from kickoff to go-live, mastering the platform’s availability, rates, payments, and reporting. You’ll tailor demos, build onboarding plans, and keep follow-ups organized, turning complex features into practical examples.

You will spot early points of confusion, share insights with product teams, and stay calm and organized during peak seasons, ensuring smooth launches and satisfied clients.