Client Success Manager - Account Manager

MedTrainer; Santiago de Querétaro; On-site; MXN 257,000 - 279,000; Full time

Benefits offered by this job

Medical insurance

Savings plan

Free meals

Health dept

Gym discounts

Hybrid scheme

Job summary

MedTrainer is seeking a Client Success Manager to own relationships with a portfolio of core customers and ensure strong adoption, measurable value, and long-term success with our platform. This hands-on role requires building trusted partnerships, proactively managing risk, and driving retention and growth in a SaaS environment.

You will be the primary contact for accounts, driving adoption, tracking success metrics, and coordinating with internal teams to resolve needs while delivering a

Qualifications

• 2+ years of experience in Customer Success, Account Management, or similar client-facing role.
• Experience in a SaaS environment.
• Proven ownership of customer retention and adoption beyond support.
• Strong verbal and written communication skills.
• Analytical mindset with ability to interpret customer data and metrics.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Proactive, customer-first approach to problem solving.

Responsibilities

• Own and manage relationships with a portfolio of core customers.
• Act as the primary point of contact and trusted partner for accounts.
• Drive customer adoption and ensure clients achieve desired outcomes.
• Proactively identify churn risks and implement mitigation strategies.
• Track customer success metrics such as NPS, product usage, ROI, and retention.
• Partner with internal teams to resolve customer needs and improve the experience.
• Build long-term, value-driven relationships with customers.

Skills

Customer Success

Account Management

Communication

Data Analytics

Multitasking

Tools

Salesforce

ChurnZero

Job description

Company Description

MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.

MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.

Job Description

About the Role

We are looking for a Client Success Manager to join our Client Success team. In this role, you will own relationships with a portfolio of core customers and ensure they achieve strong adoption, measurable value, and long-term success with our platform.

This is a hands-on role for someone who enjoys building relationships, proactively managing risk, and driving customer retention and growth in a SaaS environment.

What You’ll Do

• Own and manage relationships with a portfolio of core customers.
• Act as the primary point of contact and trusted partner for your accounts.
• Drive customer adoption and ensure clients achieve their desired outcomes.
• Proactively identify churn risks and execute mitigation strategies.
• Track and act on customer success metrics such as NPS, product usage, ROI, and retention.
• Partner with internal teams to resolve customer needs and improve the overall experience.
• Build long-term, value-driven relationships with customers.

Qualifications

Qualifications

Required Qualifications

• 2+ years of experience in Customer Success, Account Management, or a similar client-facing role.
• Experience working in a SaaS environment.
• Proven ownership of customer retention and adoption (not just support).
• Strong communication skills (verbal and written).
• Analytical mindset with the ability to interpret customer data and metrics.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Proactive, customer-first approach to problem solving.

Nice to Have

• Experience using CRM tools such as Salesforce.
• Familiarity with Customer Success platforms (e.g., ChurnZero).
• Experience working with metrics like NRR, churn, NPS, and usage data.
• Customer Success-related certifications.

How Success Is Measured

• Net Revenue Retention (NRR).
• Customer satisfaction and NPS.
• Product adoption and customer engagement.
• Strength and longevity of customer relationships.

Compensation & Benefits

• Strong career development opportunities
• Company-paid major medical insurance
• Savings Plan (Caja de Ahorro)
• FREE Breakfast, Lunch, Drinks and Snacks
• In-office Health Department
• TotalPass - discounted access to gyms and studios
• Hybrid scheme
• Base Salary: $23,000 - $25,000 MXN
• Variable Bonus: Up to $6,000 USD annually

Application Requirements

• This is an on-site position in Querétaro, Mexico: Prol. Bernardo Quintana 300. Torre 57, Centro Sur, 76090.
• We are only considering candidates who are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro or are willing to relocate.
• Please attach your updated CV in English when applying.

Salary range: $23,000 MXN - $25,000 MXN

At MedTrainer, every role contributes to building technology that supports safer, more efficient healthcare organizations. We value collaboration, ownership, and continuous improvement across all teams.

If you’re excited to grow, make an impact, and be part of a mission-driven company, we encourage you to apply.