Especialista en Éxito del Cliente – Hybrid

Med Rent; Xico; On-site; MXN 480,000 - 720,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Hybrid work model

Professional development

Career growth

Job summary

Med Rent is seeking a Customer Success Manager to join our team in Naucalpan, State of Mexico. You will be the primary contact for a portfolio of clients, guiding them through implementation and ongoing success, while reducing churn and increasing lifetime value.

Ideal candidates will possess strong communication, negotiation, and presentation skills, with a solid understanding of SaaS products. This role offers a hybrid work model and opportunities for growth within a fast-growing tech firm.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• Experience in Customer Success, Account Management, or similar client-facing role.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of SaaS products and the technology landscape.
• Ability to build rapport and trust with clients at various levels.
• Experience with CRM and CS platforms (Salesforce, Gainsight).
• Familiarity with Naucalpan, State of Mexico business environment.

Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Oversee onboarding and implementation of new clients.
• Monitor client health and proactively address risks or issues.
• Drive product adoption and ensure clients leverage full capabilities of services.
• Conduct regular business reviews and identify new opportunities.
• Act as the voice of the customer to product and sales teams.
• Identify upsell and cross-sell opportunities within existing client base.
• Provide ongoing training and support to clients.

Skills

Communication skills

Negotiation

Presentation skills

Proactive mindset

Relationship building

SaaS knowledge

Customer advocacy

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

Med Rent is seeking a Customer Success Manager to join our team in Naucalpan, State of Mexico. You will be the primary contact for a portfolio of clients, guiding them through implementation and ongoing success, while reducing churn and increasing lifetime value.

Ideal candidates will possess strong communication, negotiation, and presentation skills, with a solid understanding of SaaS products. This role offers a hybrid work model and opportunities for growth within a fast-growing tech firm.