Remote Customer Success Manager — AI-Driven SaaS Growth

Jobgether; México; Remote; MXN 627,000 - 731,000; Full time

Benefits offered by this job

Competitive salary

Remote work (Latin America)

PTO and holidays

AI tools exposure

Growth-stage exposure

Autonomy and ownership

Job summary

Jobgether is partnering with a company seeking a Customer Success Manager based in Mexico. This fully remote role manages a portfolio of 30–45 B2B SaaS accounts, guiding onboarding, adoption, renewal, and expansion with AI-enabled processes.

You will collaborate with VPs of Sales and other senior leaders, build executive relationships, and drive measurable value through tailored success plans and proactive health monitoring. Availability for a full US business day (CT) is required.

Qualifications

• 3+ years in B2B SaaS Customer Success with renewals ownership.
• Demonstrated ability to manage multiple relationships and drive retention.
• Ability to engage senior revenue leaders with clear business insights.
• Excellent written and verbal communication with strong organizational skills.
• Experience with AI tools to improve workflows.

Responsibilities

• Onboard new customers and map objectives across accounts.
• Maintain relationships with key contacts from ops to executives.
• Conduct annual 3–6 meaningful calls per account.
• Develop AI-assisted mutual success plans, reviewed every ~90 days.
• Communicate with economic buyers to align priorities and value.
• Monitor account health and intervene proactively to protect relationships.
• Own renewal processes, prepare business cases, negotiate pricing.
• Leverage AI tools to improve research, communications, and reviews.

Skills

B2B SaaS

Renewals

Executive engagement

Relationship management

AI proficiency

HubSpot CRM

Google Workspace

AI tools

Tools

HubSpot

Google Workspace

Sybill

Gong

Chorus

Claude

Job description

Jobgether is partnering with a company seeking a Customer Success Manager based in Mexico. This fully remote role manages a portfolio of 30–45 B2B SaaS accounts, guiding onboarding, adoption, renewal, and expansion with AI-enabled processes.

You will collaborate with VPs of Sales and other senior leaders, build executive relationships, and drive measurable value through tailored success plans and proactive health monitoring. Availability for a full US business day (CT) is required.