Client Success Manager - Account Manager

MedTrainer, Inc.; Santiago de Querétaro; Hybrid; MXN 257,000 - 279,000; Full time

Benefits offered by this job

Company-paid medical insurance

Savings plan

Free meals and snacks

In-office health department

TotalPass gym discounts

Hybrid work arrangement

Job summary

MedTrainer, Inc. is seeking aClient Success Manager to own relationships with a portfolio of core customers and ensure strong adoption, measurable value, and long-term success with our platform in a hybrid work setting in Mexico.

You will proactively manage risk, drive retention, and collaborate with internal teams to improve the overall experience. The role emphasizes building trusted partnerships, ownership of customer outcomes, and data-driven strategies to reduce churn while expanding usage

Qualifications

• 2+ years in Customer Success, Account Management, or a similar client-facing role.
• Experience working in a SaaS environment.
• Proven ownership of customer retention and adoption (not just support).
• Strong communication skills (verbal and written).
• Analytical mindset with the ability to interpret customer data and metrics.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Proactive, customer-first approach to problem solving.

Responsibilities

• Own and manage relationships with a portfolio of core customers.
• Act as the primary point of contact and trusted partner for your accounts.
• Drive customer adoption and ensure clients achieve their desired outcomes.
• Proactively identify churn risks and execute mitigation strategies.
• Track and act on customer success metrics such as NPS, product usage, ROI, and retention.
• Partner with internal teams to resolve customer needs and improve the overall experience.
• Build long-term, value-driven relationships with customers.

Skills

2+ years of experience

SaaS environment

Ownership of retention/adoption

Strong communication

Analytical mindset

Manage multiple accounts

Proactive, customer-first approach

Tools

Salesforce

ChurnZero

Job description

Company Description

MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.

Our cloud-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations. Powered by automation and AI-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness.

Job Description

About the Role

We are looking for a Client Success Manager to join our Client Success team. In this role, you will own relationships with a portfolio of core customers and ensure they achieve strong adoption, measurable value, and long-term success with our platform.

This is a hands-on role for someone who enjoys building relationships, proactively managing risk, and driving customer retention and growth in a SaaS environment.

What You’ll Do

• Own and manage relationships with a portfolio of core customers.
• Act as the primary point of contact and trusted partner for your accounts.
• Drive customer adoption and ensure clients achieve their desired outcomes.
• Proactively identify churn risks and execute mitigation strategies.
• Track and act on customer success metrics such as NPS, product usage, ROI, and retention.
• Partner with internal teams to resolve customer needs and improve the overall experience.
• Build long-term, value-driven relationships with customers.

Qualifications

Required Qualifications

• 2+ years of experience in Customer Success, Account Management, or a similar client-facing role.
• Experience working in a SaaS environment.
• Proven ownership of customer retention and adoption (not just support).
• Strong communication skills (verbal and written).
• Analytical mindset with the ability to interpret customer data and metrics.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Proactive, customer-first approach to problem solving.

Nice to Have

• Experience using CRM tools such as Salesforce.
• Familiarity with Customer Success platforms (e.g., ChurnZero).
• Experience working with metrics like NRR, churn, NPS, and usage data.
• Customer Success–related certifications.

How Success Is Measured

• Net Revenue Retention (NRR).
• Customer satisfaction and NPS.
• Product adoption and customer engagement.
• Strength and longevity of customer relationships.

Compensation & Benefits

• Strong career development opportunities
• Company-paid major medical insurance
• Savings Plan (Caja de Ahorro)
• FREE Breakfast, Lunch, Drinks and Snacks
• In-office Health Department
• TotalPass - discounted access to gyms and studios
• Hybrid scheme
• Base Salary: $23,000 - $25,000 MXN
• Variable Bonus: Up to $6,000 USD annually

Salary range

$23,000—$25,000 MXN

At MedTrainer, every role contributes to building technology that supports safer, more efficient healthcare organizations. We value collaboration, ownership, and continuous improvement across all teams.