Healthcare SaaS Client Success Lead

MedTrainer; Santiago de Querétaro; On-site; MXN 257,000 - 279,000; Full time

Benefits offered by this job

Medical insurance

Savings plan

Free meals

Health dept

Gym discounts

Hybrid scheme

Job summary

MedTrainer is seeking a Client Success Manager to own relationships with a portfolio of core customers and ensure strong adoption, measurable value, and long-term success with our platform. This hands-on role requires building trusted partnerships, proactively managing risk, and driving retention and growth in a SaaS environment.

You will be the primary contact for accounts, driving adoption, tracking success metrics, and coordinating with internal teams to resolve needs while delivering a

Qualifications

• 2+ years of experience in Customer Success, Account Management, or similar client-facing role.
• Experience in a SaaS environment.
• Proven ownership of customer retention and adoption beyond support.
• Strong verbal and written communication skills.
• Analytical mindset with ability to interpret customer data and metrics.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Proactive, customer-first approach to problem solving.

Responsibilities

• Own and manage relationships with a portfolio of core customers.
• Act as the primary point of contact and trusted partner for accounts.
• Drive customer adoption and ensure clients achieve desired outcomes.
• Proactively identify churn risks and implement mitigation strategies.
• Track customer success metrics such as NPS, product usage, ROI, and retention.
• Partner with internal teams to resolve customer needs and improve the experience.
• Build long-term, value-driven relationships with customers.

Skills

Customer Success

Account Management

Communication

Data Analytics

Multitasking

Tools

Salesforce

ChurnZero

Job description

MedTrainer is seeking a Client Success Manager to own relationships with a portfolio of core customers and ensure strong adoption, measurable value, and long-term success with our platform. This hands-on role requires building trusted partnerships, proactively managing risk, and driving retention and growth in a SaaS environment.

You will be the primary contact for accounts, driving adoption, tracking success metrics, and coordinating with internal teams to resolve needs while delivering a