Representante de Atención al Cliente — Crecimiento y Servicio

Placements24; Torreón; On-site; MXN 89,000 - 179,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Retirement plans

Employee discounts

Training programs

Job summary

WhatJobs Direct in Torreón, Coahuila is seeking a customer-focused Representante de Atención al Cliente to join their team. You will be the primary contact for inquiries, support requests, and information about products and services, delivering prompt, accurate, and friendly service to a diverse customer base.

The role emphasizes problem solving, a positive attitude, and teamwork in a collaborative office environment.

Qualifications

• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency with computers and customer service software.
• High school diploma or equivalent.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues, ensuring satisfaction.
• Document interactions and update customer records in the CRM system.
• Escalate complex issues to supervisors when needed.
• Process orders, forms, and applications as required.
• Follow communication protocols and quality standards.
• Identify opportunities to improve the customer experience.
• Collaborate with team to achieve departmental goals.
• Maintain a positive and professional demeanor at all times.

Skills

Customer service

Communication

Problem solving

Teamwork

Computer literacy

Education

High school diploma

Tools

CRM software

Job description

WhatJobs Direct in Torreón, Coahuila is seeking a customer-focused Representante de Atención al Cliente to join their team. You will be the primary contact for inquiries, support requests, and information about products and services, delivering prompt, accurate, and friendly service to a diverse customer base.

The role emphasizes problem solving, a positive attitude, and teamwork in a collaborative office environment.