Representante de Atención al Cliente - Nivel Intermedio

Placements24; Torreón; Presencial; MXN 89 000 - 179 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid vacation

Retirement plans

Employee discounts

Training programs

Resumo da oferta

WhatJobs Direct in Torreón, Coahuila is seeking a customer-focused Representante de Atención al Cliente to join their team. You will be the primary contact for inquiries, support requests, and information about products and services, delivering prompt, accurate, and friendly service to a diverse customer base.

The role emphasizes problem solving, a positive attitude, and teamwork in a collaborative office environment.

Qualificações

• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency with computers and customer service software.
• High school diploma or equivalent.

Responsabilidades

• Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues, ensuring satisfaction.
• Document interactions and update customer records in the CRM system.
• Escalate complex issues to supervisors when needed.
• Process orders, forms, and applications as required.
• Follow communication protocols and quality standards.
• Identify opportunities to improve the customer experience.
• Collaborate with team to achieve departmental goals.
• Maintain a positive and professional demeanor at all times.

Conhecimentos

Customer service

Communication

Problem solving

Teamwork

Computer literacy

Formação académica

High school diploma

Ferramentas

CRM software

Descrição da oferta de emprego

About the Role

Our client, WhatJobs Direct, is seeking a dynamic and customer-focused Representante de Atención al Cliente to join their team in Torreón, Coahuila . This role is fundamental to ensuring our client's customers receive prompt, accurate, and friendly assistance. You will be the primary point of contact for inquiries, support requests, and general information about our client's products and services. We are looking for an individual with a positive attitude and a strong commitment to service excellence. This position offers a fantastic opportunity to grow within a reputable company and contribute to a positive customer experience. You will work in a collaborative office environment, engaging with a diverse range of customers. Your dedication and skill will directly impact customer satisfaction and retention. This role is ideal for someone who thrives on helping others and solving problems effectively.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues, ensuring customer satisfaction.
• Document customer interactions and update customer records in the CRM system.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Process orders, forms, and applications as required.
• Follow communication protocols and adhere to quality standards.
• Identify opportunities to improve the customer experience.
• Collaborate with team members to achieve departmental goals.
• Maintain a positive and professional demeanor at all times.

Requirements

• Previous experience in customer service or a related field is preferred.
• Excellent communication skills, both verbal and written.
• Strong listening and problem-solving skills.
• Ability to remain calm and professional under pressure.
• Proficiency in using computers and customer service software.
• High school diploma or equivalent required.
• Customer-oriented approach with a strong work ethic.
• Ability to work effectively in a team environment.
• Must be able to work from our office in Torreón, Coahuila .
• Knowledge of company products/services is a plus.

Benefits

Our client offers a competitive salary, along with a comprehensive benefits package that includes health insurance, paid vacation, and retirement plans. We provide opportunities for professional development and career advancement within the company. You will work in a supportive and friendly office environment in Torreón, Coahuila . Other benefits include employee discounts, training programs, and a commitment to fostering a positive work-life balance. Join a company that values its employees and invests in their growth and well-being. This is an excellent opportunity to build a stable and fulfilling career.